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What is a Quick Reply?

Quick Replies are saved, pre-written content that can be inserted easily into a message or note. When you create a Quick Reply, you may choose to do so for yourself only, or to share it across all other Agents.

To use an existing Quick Reply:

1. Click the “Quick Replies” pop-up menu above the “SEND” Button in your conversation.

2. Select the desired pre-existing Quick Reply. It will populate the text entry field.

3. Click “SEND.”

To add a new Quick Reply:

1. Enter your desired Quick Reply text in the text entry field at the bottom of the Reading Pane in the Conversation & Notes tab, as you would in a standard reply.

2. Click the “+” to save your Quick Reply.

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