No, you don't have to, but you have the option to add physical IP devices on our Office and Office Plus plans. Unitel offers a virtual phone system that works with your existing phones (i.e., cell phones, landlines, or VoIP). Calls that come into your Unitel phone number can ring an app on your iPhone or Android device or forward to whatever existing phone numbers, extensions, or voicemail box you designate.
All plans come with the ability to forward calls to our mobile app. If you would like to forward calls to a softphone or IP device you'll want to choose our "Office" plan.