Using Unitel

Extensions
- What are Extensions?
- How to set up Employee Extensions (Users)
- How to set up Department Extensions (Groups)
- How do I manage my Employee (User) Extension Login?
- How do I update the permissions of my Employee Extension User?
- The “Delete” button missing for one of my extensions?
- What is the "Ring for..." field?
- Custom Call Forwarding Schedules
- How to set up Employee Extensions (Users)
Dial-By-Name Directory
- What is the Dial-by-Name Directory?
- How do I setup my Dial-by-Name Directory?
- How do I record the name in my Dial-by-Name Directory?
- Why isn’t my extension included in the Dial-by-Name Directory?
Greetings
- What are Greetings?
- Setting Up The Main Greeting
- How to set up a Voicemail Greeting
- How to set up an After-Hours Greeting
- Custom Business Hours Schedule For After-Hours Greeting
- What is the maximum file size I can upload for my greeting?
- Why am I unable to record my own greeting from my Apple iOS device?
Voice Talent Studio
- What is the Voice Talent Studio?
- How much is a professional voice talent recording?
Call Forwarding
- How does call forwarding work?
- Where can I forward my calls?
- What is the Difference between Announced and Unannounced Calls?
Inbox
- What is my Inbox?
Voicemail
- How does voicemail work?
- How do I set up voicemail box?
- I want to use my own device's voicemail.
- How do I prevent my voicemails from going to my spam folder?
- How many voicemails can my inbox hold?
- How long are my voicemail messages stored?
- How are voicemails deleted?
Call Logs
- What are call logs and how do they work?
- How long are my Call Logs stored?
Phone Numbers
- How do I add additional numbers to my account?
- How do I transfer Additional Numbers to Unitel?
- Can I request a specific vanity toll free number?
- Can I buy a toll free number from another company and use it with Unitel?
- How much does it cost to add an additional number to my account?
- If I add an additional number to my account, can I track calls on that number separately?
- If I add an additional number to my account, can I forward it to it's own extension?
- What is a Number Tag and how are they used?
- Why can't I add any more numbers to my account?
- Managing Phone Number Settings
Faxing
- How do I send faxes?
- How do I receive faxes?
- Can I send and receive faxes?
- Does sending and receiving use my plan's minutes?
- What are the different file formats supported when faxing out?
- Which of my users can access Inbound Faxes?
- Where do I manage my inbound fax notification email & settings?
- How do I configure FaxOut Caller ID
Settings
- What is Settings?
- Why is my Settings Menu missing?
Music On Hold
- What is Music On hold and how does it work?
- I want callers to hear a ringtone, not music.
Dial Out
- What is the Dial-Out feature?
- How do I make outbound calls with Dial-Out?
- What is the Dial Out Access Number?
- Do I need to dial a '1' when making an outbound call?
Call Announcement
- What is call announcement and how does it work?
Call Blocking
- What is call blocking and how does it work?
Dial Pad
Caller ID Display
- How can I change my caller ID display so my incoming call displays my Unitel phone number?
- How do I make outbound calls so the person I am calling sees my Unitel phone number as my caller ID?
- How can I tell if an incoming call is a personal call or a call forwarding from my Unitel Phone Number?
- My caller ID setting is set to "Virtual Office Number." Why is a strange number appearing instead?
- Why do my calls say 'Spam Likely'?
Notifications
- How do I update the email address where I receive my voicemails?
- Can I receive text messages for voicemail notifications?
Call Recording
- What is call recording?
- How do I enable Call Recording?
- How do I listen to my recorded calls?
- Why don't I see my recorded calls?
Conference Calling
- Conference Calling vs Web Meetings?
- How do I enable Conference Calling?
- How do I create a Conference Room?
- How many Conference Rooms can I create?
- Where are my recorded Conference Calls?
- Do participants have any additional controls during a conference call?
- Do moderators have any additional controls during a Conference Call?
- How do I use the Unitel Conference Service?
- How many callers can each Conference Room handle?
- How are Conference Calls Rated / Billed?
- What are the different options for Conference Rooms
Voicemail Transcription
- What is Voicemail Transcription?
- How do I enable Voicemail Transcription?
- How much does Voicemail Transcription cost?
SMS Toll Free Texting
- Does Unitel offer SMS toll free texting?
- How long does it take to add toll free texting to my service?
- Can I send out a text message to a group of people?
- Can a toll free number send or receive text messages from a cell phone?
- What is SMS toll free texting?
- How does toll free text messaging work?
- How much does SMS toll free number texting cost?
- Do I have to use Unitel's toll free number service to enable SMS texting?
- Can I keep my current toll free number with my current provider?
- Why is toll free SMS texting useful for customer support teams?
- Why is SMS toll free texting useful for sales and marketing teams?
- Who uses toll free SMS texting now?
- What are the benefits of SMS toll free texting service?
- How do I send an outbound text?
- Can I send an image when texting?
- How do I update the email destination for text messages?
- How do I add an additional email to receive text messages?
- Can I receive messages from a shortcode?
- How do I delete or remove users from receiving text messages?
- Error: “Fail: not from a valid long-code” when replying to a text?
- What is TXT Relay?
- What is External ID?
- What is a Distribution List?
- What is a Quick Reply?