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How do I login to my account?

There are two types of logins:

  • Account Master Login (Admin-Level) - the login you created when you signed up for UniTel Voice.
  • Employee Extension/App Login (User-Level) - the login you use to log in to your Mobile App

What is the Account Master Login?

Account owners have what is called the "Master Login". This Admin-level login has the ability to access everything inside your phone system, including every user's Employee Extension, voicemail, call logs, and the account's billing information.

How do I get an Account Master Login? 

You get it when you first sign up for UniTel Voice. Only the individual (the "account owner") who originally signed up for UniTel Voice has one. 

What are Employee Extension/App Logins?

These user-level logins allow you to log in and manage your personal Employee Extension and use your UniTel Voice Mobile App.

With UniTel Voice, Employee Extensions and "users" are one and the same. And your Employee Extension's login is the same as your Mobile App's login because your Mobile App is designed to sync with your personal Employee Extension. 

How do I get an Employee Extension/Mobile App Login?

If you're the account owner you need to create your own Employee Extension

If you're not the account owner, you need to have the account owner create an Employee Extension for you.

Once you've created an Employee Extension, you're able to manage its login and password. The same login and password that can be used to login and sync your Mobile App with that Extension. 

Why are there two types of logins?

If you're an account owner who just signed up for UniTel Voice (using your Master Login), you don't have any Employee Extensions created yet. You need to create an Employee Extensions for yourself (and any other system users) if you want to use the UniTel Voice Mobile App. 

Can I give Employee Extension Users Admin-Level Permissions? 

Yes, you can control an individual user's account permissions inside their Employee Extension's settings. 

ⓘ Still confused? Having trouble? Contact us at [email protected] or call 855-888-6423. We're here to help!

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