The Dial-by-Name Directory allows callers to use the keypad to find an Employee Extension based on the employee's last name. Callers are prompted to use the keypad to enter the first 3 letters of an employee's last name. If there is a match, a recording of the employee's name will be played, and the extension will be given. The caller will then have the ability to transfer to that extension.
The Dial-by-Name Directory is always set as Extension 8 and is managed inside of "Extensions."
1. Employee extensions are not automatically included in the Dial-By-Name Directory. You must activate the employee extension in order to use it. To activate an extension in the Directory, click "Edit" next to Extension 8, and make sure that the checkbox is enabled.2. The recording of the employee name is managed in the Employee Extension's configuration settings. Under "Recorded Extension Name." Click "Edit" on the employee extension, and navigate to "Recorded Extension Name." You can then upload or record the extension name.