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How does call forwarding work?

Call forwarding is controlled in two places in the Unitel system - your phone number's settings and extensions. 

  • Phone numbers can be set to forward to the main greeting or an extension of your choice. Learn more here.
  • Employee Extensions can be set to forward to our mobile app, a device, or another phone number. Learn more here.
  • Department Extensions can be set to forward to a list of employee extensions or phone numbers. Learn more here.

Choosing what Call Forwarding Setup is best for you? This might help.

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