Call us at 855-888-6423 ext. 2, or email us at support@unitelvoice.com and we'll make sure your account is closed out hassle free.
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Getting Started
- Steps To Setting Up Your System
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About UniTel Voice's Services
- What is the UniTel Voice Phone System?
- Do I need to install new phone lines or equipment?
- Does UniTel Voice completely replace my existing telephone service?
- Do I have to sign a contract?
- Does UniTel Voice have any setup fees, cancellation fees, activation fees, or porting fees?
- Can I upgrade or downgrade between plans at any time?
- Can I keep my existing number and use it as my Virtual Office Number?
- Who owns the numbers that are assigned to me by UniTel Voice and can I port or transfer them?
- Do you offer SIP Trunking
- Is Virtual Office HIPAA Compliant?
- Can my UniTel Voice Service receive a call from an international number?
- How many concurrent calls can the system handle at once?
- Does your network have a disaster recovery plan? Is it redundant?
- Does my UniTel Voice Service include international calling?
- Do I have to get a toll free number or can I use a local number?
- Video Guides
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Using UniTel Voice
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Extensions
- What are Extensions?
- How to set up Employee Extensions (Users)
- How to set up Department Extensions (Groups)
- How do I manage my Employee (User) Extension Login?
- How do I update the permissions of my Employee Extension User?
- The “Delete” button missing for one of my extensions?
- What is the "Ring for..." field?
- Custom Call Forwarding Schedules
- Dial-By-Name Directory
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Greetings
- What are Greetings?
- Setting Up The Main Greeting
- How to set up a Voicemail Greeting
- How to set up an After-Hours Greeting
- Custom Business Hours Schedule For After-Hours Greeting
- What is the maximum file size I can upload for my greeting?
- Why am I unable to record my own greeting from my Apple iOS device?
- Voice Talent Studio
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Call Forwarding
- How does call forwarding work?
- How to set up Simple Call Forwarding
- Simple Call Forward to a phone number and your UniTel Voice voicemail
- Simple Call Forward directly to your UniTel Voice voicemail.
- Simple Call Forward to multiple phone numbers and your UniTel Voice voicemail
- Simple Call Forward to your UniTel Voice mobile app
- Where can I forward my Virtual Office Calls?
- Inbox
- Voicemail
- Call Logs
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Phone Numbers
- How do I add additional numbers to my account?
- How do I transfer Additional Numbers to UniTel Voice?
- Can I request a specific vanity toll free number?
- Can I buy a toll free number from another company and use it with UniTel Voice?
- How much does it cost to add an additional number to my account?
- If I add an additional number to my account, can I track calls on that number separately?
- If I add an additional number to my account, can I forward it to it's own extension?
- What is a Number Tag and how are they used?
- Why can't I add any more numbers to my account?
- Faxing
- Settings
- Music On Hold
- Dial Out
- Call Announcement
- Call Blocking
- Dial Pad
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Caller ID Display
- How can I change my caller ID display so my incoming call displays my virtual office number?
- How do I make outbound calls so the person I am calling sees my virtual office number as my caller ID?
- How can I tell if an incoming call is a personal call or a call forwarding from my Virtual Office Number?
- My caller ID setting is set to "Virtual Number". Why is a strange number is appearing instead?
- Notifications
- Call Recording
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Conference Calling
- How do I enable Conference Calling?
- How do I create a Conference Room?
- How many Conference Rooms can I create?
- Where are my recorded Conference Calls?
- Do participants have any additional controls during a conference call?
- Do moderators have any additional controls during a Conference Call?
- How do I use the UniTel Voice Virtual Office Conference Service?
- How many callers can each Conference Room handle?
- How are Conference Calls Rated / Billed?
- What are the different options for Conference Rooms
- Voicemail Transcription
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SMS Toll Free Texting
- Does UniTel Voice offer SMS toll free texting?
- How long does it take to add toll free texting to my service.
- Can I send out a text message to a group of people?
- Can a toll free number send or receive text messages from a cell phone?
- What is SMS toll free texting?
- How does toll free text messaging work?
- How much does SMS toll free number texting cost?
- Do I have to use UniTel Voice’s toll free number service to enable SMS texting?
- Can I keep my current toll free number with my current provider?
- Why is toll free SMS texting useful for customer support teams?
- Why is SMS toll free texting useful for sales and marketing teams?
- Who uses toll free SMS texting now?
- What are the benefits of SMS toll free texting service?
- How do I send an outbound text?
- Can I send an image when texting?
- How do I update the email destination for text messages?
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Extensions
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Account Management
- Account
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Billing
- What's the difference between Incoming Minutes and Outgoing Minutes?
- How do I update my billing info?
- Why is my first invoice so high?
- How do I access my Invoice?
- Does making an outbound call use my minutes?
- What if I go over my plan’s allotted minutes? How will I be charged?
- How do you bill for partial minutes used?
- Do unused minutes rollover?
- How is my service billed?
- How is my overage calculated?
- Do you accept PayPal?
- What are the acceptable forms of payment?
- How do I update the billing name on my account?
- What is a credit limit warning?
- Forms
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Mobile App
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Login & Get Started
- How do I download the app?
- How do I login to the app?
- How do I navigate within the app?
- What can I do within the VirtualOffice navigation?
- Why does the app ask for permission to use so many of my device's functions?
- What can I do within the Keypad Navigation?
- What can I do on the History screen in my Mobile App?
- What is the app?
- How does 911 work?
- Making & Receiving Calls
- Settings
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Trouble Shooting
- How do I troubleshoot call quality issues when using the app?
- Why are some of my voicemails missing from my app?
- Troubleshooting App Call Quality - Prefer Mobile Data
- What does the notification mean: Your account expired on the push server
- Enable Mobile App Troubleshooting Log for Advanced Troubleshooting
- Send Mobile App Troubleshooting Log to Technician
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Mobile App
- How do push notifications work with the app?
- What are some of the best practices when using the app?
- How much data does my app use?
- What are the numbers displayed on the Inbox navigation icon and the Inbound Calls icons?
- How do I reset the Missed Calls Counter?
- Can I control call waiting when using the app?
- Can I lock my device while using the app on a call?
- Can I make international calls from my UniTel Voice App?
- How do I check the version of my UniTel Voice App?
- How can I manage permission to my mobile phone’s Contacts for the UniTel Voice App?
- How can I change the UniTel Voice App permissions to my Contacts / Camera / Microphone after the App is installed?
- Do I need to keep the Mobile App open to receive calls?
- Prevent Call Interruption on App
- How do I register a softphone?
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Login & Get Started
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Devices
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Desk Phones & Adaptors
- What types of devices can I use with Unitel Voice?
- Which IP Devices are supported by UniTel Voice?
- Can I use Desk Phones with UniTel Voice?
- How do I add Devices to my account?
- How do IP-Devices work with the UniTel Voice Virtual Phone system?
- Can I purchase a new device from UniTel Voice?
- How do I purchase a new device from UniTel Voice?
- Can I Bring my own device?
- How do I bring my own IP Device?
- I signed up for the Office plan. How do I get setup with my device?
- What is DND - Do Not Disturb
- How do I configure my existing IP Phone Cisco SPA303 / SPA504G to work with UniTel Voice?
- How do I provision my existing Yealink W52P / W56P / W60P for use with my UniTel Voice service
- How do I provision my Yealink T46S for use with my UniTel Voice service?
- Troubleshooting Devices checklist
- Troubleshooting: Connecting Your New Device
- Troubleshooting: Device will not power on
- Troubleshooting: My device is not online/registered
- Troubleshooting Call Quality Issues with Devices
- Troubleshooting: Trouble making outbound calls
- Troubleshooting: Inbound calls do not ring my Device
- Troubleshooting: Router / Firewall Configurations
- How To Enable and Configure Wi-Fi Settings on the Cisco SPA 525G2 Desk Phone
- How Do I Configure the Cisco SPA 525G2 Desk Phone?
- How do I configure my existing IP Phone Grandstream 2160 to work with UniTel Voice?
- What is CNAM?
- IP-Phone Time is incorrect.
- Configuring your Cisco SPA-112 VoIP Adaptor
- Using your Cisco SPA303
- How Do I Configure the Polycom SoundPoint IP 550 Desk Phone?
- Configuring your Cisco SPA-122 VoIP Adaptor
- How Do I Configure the Polycom vvx411 Desk Phone?
- Configure Yealink W56h handsets with your W60P
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Softphone
- What is a Softphone?
- Can I use a softphone with UniTel Voice?
- Do I have to use a Softphone with UniTel Voice?
- Installing the Desktop Softphone App for Windows
- Installing Softphone Desktop Application for Mac
- Do you support the Bria Softphone?
- Install and Configure Bria Team to work with your Employee Extensions
- Bria Teams Help & FAQs
- Make calls directly from your Dashboard
- Navigating your UniTel Voice Softphone
- Using the UniTel Voice Desktop Softphone
- Trouble installing Softphone on Mac?
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Desk Phones & Adaptors