Up until recently, there were not a lot of toll free numbers that could accept text messages. Texting is something that 75% of also phone users do. It’s convenient, simple, fast, and easy. And toll-free texting service is great for customer support teams. If a customer has a quick question they can text your support team for a quick answer. If a customer calls your toll-free number for help, instead of waiting on hold they could simply text to be placed in the call back queue. Imagine how happy your customers would be if they could simply receive a text message when an representative is now available to assist them.
Why is toll free SMS texting useful for customer support teams?
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