Up until recently, there were not a lot of numbers that could accept text messages. Texting is something that 75% of all phone users do. It's convenient, simple, fast, and easy. And texting is great for customer support teams. If a customer has a quick question they can text your support team for a quick answer. If a customer calls your number for help, instead of waiting on hold they could simply text.
Why is toll free SMS texting useful for customer support teams?
Did you find it helpful?Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.