855-888-6423 Go back to Unitel Submit Ticket
  1. Unitel
  2. Solution home
  3. Using Unitel Voice

SMS Toll Free Texting

  • Does Unitel Voice offer SMS toll free texting?

    Does Unitel Voice Offer SMS Toll-Free Texting? Yes! Unitel Voice offers toll-free texting with two convenient options: Text-to-Email Solution –...

    Modified on: Mon, 3 Feb, 2025 at 7:39 PM
  • How long does it take to add toll free texting to my service?

    After submitting your 10DLC or toll-free texting signup form, activation typically takes 7-10 business days. Why Does It Take This Long? Due to ...

    Modified on: Mon, 3 Feb, 2025 at 8:01 PM
  • Can I send out a text message to a group of people?

    Yes! You must first request permission to enable this feature.  How to Enable This Feature To activate Distribution Lists, you must request per...

    Modified on: Mon, 3 Feb, 2025 at 8:10 PM
  • What is SMS toll free texting?

    SMS toll-free texting is a service that enables businesses to send and receive text messages using their toll-free numbers. Customers can text you...

    Modified on: Mon, 3 Feb, 2025 at 8:17 PM
  • How does toll free text messaging work?

    Toll-free text messaging allows businesses to send and receive SMS and MMS messages using their toll-free numbers. Customers can text your toll-fr...

    Modified on: Mon, 3 Feb, 2025 at 8:28 PM
  • How much does SMS toll free number texting cost?

    With Unitel Voice, toll-free texting costs $8 per month and includes up to 500 text messages (sent and received). If you exceed 500 messages in ...

    Modified on: Mon, 3 Feb, 2025 at 8:38 PM
  • Do I have to use Unitel Voice's toll free number service to enable SMS texting?

    Yes, SMS texting is only available with an active Unitel Voice toll-free number. At this time, we do not offer texting as a standalone product. W...

    Modified on: Mon, 3 Feb, 2025 at 8:43 PM
  • Can I keep my current toll free number with my current provider?

    No. At this time, we do not offer texting as a standalone product. SMS texting is only available with an active Unitel Voice toll-free number.  W...

    Modified on: Mon, 3 Feb, 2025 at 8:46 PM
  • Why is toll free SMS texting useful for customer support teams?

    Toll-free SMS texting is a powerful tool for customer support teams, providing a faster, more convenient way for customers to get help. With over ...

    Modified on: Mon, 3 Feb, 2025 at 8:50 PM
  • Why is SMS toll free texting useful for sales and marketing teams?

    SMS toll-free texting is a powerful tool for sales and marketing teams, enabling businesses to engage with customers instantly and drive better re...

    Modified on: Mon, 3 Feb, 2025 at 8:54 PM
  • How do I send an outbound text?

    Unitel Voice’s SMS service is a text-to-email solution, meaning when someone sends a text to your toll-free number, you receive it as an email. Yo...

    Modified on: Mon, 3 Feb, 2025 at 9:05 PM
  • Can I send an image when texting?

    Yes, while it is possible to send images via text, there are limitations to consider. Unitel Voice supports Multimedia Messaging Service (MMS) as ...

    Modified on: Mon, 3 Feb, 2025 at 9:09 PM
  • How do I update the email destination for text messages?

    You can easily update the email address where your text messages are sent by making changes in the Unitel Voice texting portal. Note: The Unitel V...

    Modified on: Mon, 3 Feb, 2025 at 9:21 PM
  • How do I add an additional email to receive text messages?

    At this time, users cannot add additional emails or users in the Unitel Voice Texting Portal themselves. If you would like another user to receiv...

    Modified on: Mon, 3 Feb, 2025 at 9:24 PM
  • Can I receive messages from a shortcode?

    No, Unitel Voice does not support inbound messages from shortcodes. Additionally, outbound messages to shortcodes are also not supported. Why Ar...

    Modified on: Mon, 3 Feb, 2025 at 9:30 PM
  • How do I delete or remove users from receiving text messages?

    At this time, users cannot add or remove other users in the Unitel Voice Texting Portal. If you need to delete or remove a user from receiving te...

    Modified on: Mon, 3 Feb, 2025 at 9:34 PM
  • Error: “Fail: not from a valid long-code” when replying to a text?

    If you receive this error, it is most likely due to one of the following reasons: You're replying from an email address that is not on file...

    Modified on: Mon, 3 Feb, 2025 at 9:44 PM
  • What is TXT Relay?

    TXT Relay is no longer supported and is not available for use with Unitel Voice. Where Is TXT Relay Found? If you previously used this feature, ...

    Modified on: Mon, 3 Feb, 2025 at 9:48 PM
  • What is External ID?

    External ID is no longer supported and is not available for use with Unitel Voice. Where Is External ID Found? If you previously used this featu...

    Modified on: Mon, 3 Feb, 2025 at 9:51 PM
  • What is a Distribution List?

     Distribution List allows agents to send a message to multiple mobile numbers simultaneously. These lists can be named, saved, and reused to simpl...

    Modified on: Mon, 3 Feb, 2025 at 10:31 PM
  • What is a Quick Reply?

    What Is a Quick Reply? A Quick Reply is a pre-written, saved response that can be easily inserted into a message or note. This feature helps agen...

    Modified on: Mon, 3 Feb, 2025 at 10:45 PM