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How do I turn off Wi-Fi?

If you are experiencing call quality issues when using the app on a Wi-Fi connection, we advise you to turn off Wi-Fi and retest using your device's data plan (3G or 4G/LTE).

On Apple / iOS devices:

  • Close the UniTel Voice App (if open)
  • While viewing your Home screen, swipe UP from the bottom of your phone to reveal the “Control Center”.
  • If Wi-Fi is enabled, it will be blue. If it is disabled it will be grey.

On Android devices:

  • Close the UniTel Voice App (if open)
  • While viewing your Home screen, Swipe DOWN from the top of your screen.
  • From the menu you will see in the top-left corner a wireless icon:
  • If Wi-Fi is enabled, it will display the connected networks name.
  • Tap the icon to disable Wi-Fi