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What is Music On hold and how does it work?

The music that callers hear while on hold or while the phone is ringing is called Music on Hold. It is controlled in "Settings" > "Music On-Hold."

You can choose from our music selection or upload/record your own on-hold music/greeting.

To upload your own/record your own music or message, select "Add your own greeting" and then click "Upload" or "Record."

You can upload an mp3 file with a max size of 5MB or record using your microphone. 

**It may take up to 2 minutes for your changes to complete in the system after saving.

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