A negative amount in the Account Balance section indicates that your account has a credit balance—you do not owe anything.
Special Note for New Customers (First 30 Days)
If you recently signed up, you may see a negative balance in your account. This is normal and does not mean you owe money.
Why Does This Happen?
- When you sign up, you prepay for your service, but taxes are only applied when your first invoice is generated.
- The negative balance represents the tax portion of your payment that has not yet been posted to your account ledger.
- This only happens during your first 30 days of service.
What Happens Next?
Once your first invoice is created, the negative balance will be resolved, and your Account Balance will show $0.00 unless additional charges apply.
ⓘ Still confused? Having trouble?
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