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Do I need to keep the Mobile App open to receive calls?

No! 

Inbound calls to your Extension will send a PUSH notification to your Mobile Phone. You will see a notification on your phone that you have an Incoming call on your UniTel Voice App.  Simply answer the call like you would a native phone call. If your device is on the  "Locked" screen, you may need to swipe to answer the call.

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