Need help? Contact 855.888.6423 or support@unitelvoice.com

Login 3

• How do I log into my account?
• How do I manage my Master Admin Login?
• How do I manage my Employee User Login?

Getting Started Video Guides 5

• How do I get get setup with UniTel Voice?
• Watch a quick tour of the UniTel Voice Phone System.
• Setting up your greetings
• Setting up your extensions
• Setting up your mobile app

Email Address 1

• How do I update my email address?

Inbox 1

• What is my Inbox?

Extensions 5

• What are extensions?
• How do I set up a department extension?
• How do I set up an employee extension?
• What is the "Ring for..." field?
• Why is the “Delete” button missing for one of my extensions?

Mobile App 32

• What is the app?
• How do I download the app?
• How do I login to the app?
• How do I navigate within the app?
• What can I do within the VirtualOffice navigation?

See all 32 articles

Tools 4

• What are Tools?
• What is Voicemail Transcription?
• How do I enable Voicemail Transcription?
• How much does Voicemail Transcription cost?

Settings 3

• What is Settings?
• Why is my Settings Menu missing?
• What is a Number Tag and how are they used?

Greetings 6

• What are Greetings?
• How do I set up my main greeting?
• How do I set up an after-hours greeting?
• How do I set up a voicemail greeting?
• What is the maximum file size I can upload for my greeting?

See all 6 articles

Call Forwarding 7

• How does call forwarding work?
• How to set up simple call forwarding
• How do I simply forward my virtual office number to another phone number?
• How do I forward calls to my main greeting?
• How do I forward calls straight to voicemail?

See all 7 articles

Voicemail 11

• How does voicemail work?
• How do I retrieve voicemails?
• How do I set up voicemail for a particular extension?
• I don't want to use UniTel Voice's voicemail. What can I do?
• Do you offer voicemail transcription?

See all 11 articles

Faxing 5

• Can I send and receive faxes?
• How do I send faxes?
• How do I receive faxes?
• Does sending and receiving use my plan's minutes?
• What are the different file formats supported when faxing out?

Dial By Name Directory 4

• What is the Dial-by-Name Directory?
• How do I setup my Dial-by-Name Directory?
• How do I record the name in my Dial-by-Name Directory?
• Why isn’t my extension included in the Dial-by-Name Directory?

Call Announcement 1

• What is call announcement and how does is work?

Music On Hold 2

• What is music on hold and how does it work?
• I want callers to hear a ring tone (ringing sound). How do I do that?

Caller ID Display 3

• How can I change my caller ID display so my incoming call displays my virtual office number?
• How do I make outbound calls so the person I am calling sees my virtual office number as my caller ID?
• My caller ID setting is set to "Virtual Number". Why is a strange number is appearing instead?

Making Outbound Calls 6

• How do I make outbound calls?
• Does making an outbound call use my minutes?
• What is the Dial-Out Access Number?
• Do I need to dial a '1' when making an outbound call?
• Where do I see a log of my outbound calls?

See all 6 articles

Adding Additional Numbers 5

• How do I add additional numbers to my account?
• If I add an additional number to my account, can I track calls on that number separately?
• If I add an additional number to my account, can I forward it to it's own extension?
• How much does it cost to add an additional number to my account?
• Why can't I add any more numbers to my account?

Call Logs 2

• What are call logs and how do they work?
• How long are my Call Logs stored?

Call Blocking 1

• What is call blocking and how does it work?

Notifications 2

• How do I update the email address where I receive my voicemails?
• Can I receive text messages for voicemail notifications?

Call Recording 4

• How do I enable Call Recording?
• How do I listen to my recorded calls?
• Why don't I see my recorded calls?
• What is call recording?

Users 7

• How do I create additional Virtual Office Users?
• Can I have more than 1 login to my Virtual Office?
• Can I limit my Employees from viewing my account/billing information?
• What are the different User Types of Virtual Office?
• How do I create additional Virtual Office Users?

See all 7 articles

Dial Out 2

• What is the Dial-Out feature?
• Can I make international calls through the Dial-Out feature of my UniTel Voice service?

International 1

• Can my UniTel Voice Service receive a call from an international number?

Conference Calling 7

• How do I enable Conference Calling?
• How do I create a Conference Room?
• How many Conference Rooms can I create?
• Where are my recorded Conference Calls?
• Do participants have any additional controls during a conference call?

See all 7 articles

Customer Support 2

• How do I contact support?
• How do I cancel my account?

Billing 12

• What if I go over my plan’s allotted minutes? How will I be charged?
• How do you bill for partial minutes used?
• Do unused minutes rollover?
• How is my service billed?
• How do I update my billing info?

See all 12 articles

Voice Talent 2

• I don’t like the way my voice sounds… Do I have to record my own greeting?
• How much is your a professional voice talent recording?

Transferring Numbers 2

• Can I keep my existing number and use it as my Virtual Office Number?
• How do I transfer Additional Numbers to UniTel Voice?

Forms 3

• Where can I download an offline Credit Card Authorization Form?
• Where can I download a Toll Free Only Signup Form?
• Where can I download a Toll Free Authorization Form?

About UniTel Voice 1

• What makes UniTel Voice different than other similar providers?

About Terms & Conditions 5

• Who owns the numbers that are assigned to me by UniTel Voice and can I port or transfer them?
• Do I have to sign a contract?
• Does UniTel Voice have any setup fees, cancellation fees, activation fees, or porting fees?
• Can I upgrade or downgrade between plans at any time?
• Do you have a 30-day money back guarantee?

About Products & Services 3

• What is the UniTel Voice Virtual Office Phone System and how can it help my business?
• Is UniTel Voice Virtual Office Phone System easy to set up?
• What features are included?

Toll Free Numbers 2

• Can I request a specific vanity toll free number?
• Can I buy a toll free number from another company and use it with UniTel Voice?

Virtual Office Phone Systems 7

• Do I need to install new phone lines or equipment?
• Does UniTel Voice completely replace my existing telephone service?
• How can I tell if an incoming call is a personal call or a call forwarding from my Virtual Office Number?
• What is my Virtual Office Number?
• How many concurrent calls can the system handle at once?

See all 7 articles

SMS Toll Free Texting 16

• Does UniTel Voice offer SMS toll free texting?
• How long does it take to add toll free texting to my service.
• Can I send out a text message to a group of people?
• Can a toll free number send or receive text messages from a cell phone?
• What is SMS toll free texting?

See all 16 articles

Local Numbers 1

• Do I have to get a toll free number or can I use a local number?

SIP Trunking 1

• Do you offer SIP Trunking

HIPAA Compliance 1

• Is Virtual Office HIPAA Compliant?

Desk Phones & Adaptors 20

• Can I use Desk Phones with UniTel Voice?
• What Types of Devices can I use with Unitel Voice?
• How do IP-Devices work with the UniTel Voice Virtual Phone system?
• Which Desk Phones do you support?
• How do I add Devices to my account?

See all 20 articles

Softphone 5

• What is a Softphone?
• Can I use a softphone with UniTel Voice?
• Do I have to use a Softphone with UniTel Voice?
• Do you support the Bria Softphone?
• Do you support other Softphones?