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Knowledge base
Getting Started
Login
3
How do I log into my account?
How do I manage my Master Admin Login?
How do I manage my Employee User Login?
Getting Started Video Guides
5
How do I get setup with UniTel Voice?
Watch a quick tour of the UniTel Voice Phone System.
Setting up your greetings
Setting up your extensions
Setting up your mobile app
Email Address
1
How do I update my email address?
Using UniTel Voice
Inbox
1
What is my Inbox?
Extensions
5
What are extensions?
How do I set up a department extension?
How do I set up an employee extension?
What is the "Ring for..." field?
Why is the “Delete” button missing for one of my extensions?
Mobile App
35
What is the app?
How do I download the app?
How do I login to the app?
How do I navigate within the app?
What can I do within the VirtualOffice navigation?
See all 35 articles
Tools
4
What are Tools?
What is Voicemail Transcription?
How do I enable Voicemail Transcription?
How much does Voicemail Transcription cost?
Settings
3
What is Settings?
Why is my Settings Menu missing?
What is a Number Tag and how are they used?
Greetings
6
What are Greetings?
How do I set up my main greeting?
How do I set up an after-hours greeting?
How do I set up a voicemail greeting?
What is the maximum file size I can upload for my greeting?
See all 6 articles
Call Forwarding
9
How does call forwarding work?
How to set up Simple Call Forwarding
Simple Call Forward to a phone number and your UniTel Voice voicemail
Simple Call Forward to multiple phone numbers and your UniTel Voice voicemail
Simple Call Forward to your UniTel Voice mobile app
See all 9 articles
Voicemail
11
How does voicemail work?
How do I retrieve voicemails?
How do I set up voicemail for a particular extension?
I don't want to use UniTel Voice's voicemail. What can I do?
Do you offer voicemail transcription?
See all 11 articles
Faxing
7
Can I send and receive faxes?
How do I send faxes?
How do I receive faxes?
Does sending and receiving use my plan's minutes?
What are the different file formats supported when faxing out?
See all 7 articles
Dial By Name Directory
4
What is the Dial-by-Name Directory?
How do I setup my Dial-by-Name Directory?
How do I record the name in my Dial-by-Name Directory?
Why isn’t my extension included in the Dial-by-Name Directory?
Call Announcement
1
What is call announcement and how does is work?
Music On Hold
2
What is music on hold and how does it work?
I want callers to hear a ring tone (ringing sound). How do I do that?
Caller ID Display
3
How can I change my caller ID display so my incoming call displays my virtual office number?
How do I make outbound calls so the person I am calling sees my virtual office number as my caller ID?
My caller ID setting is set to "Virtual Number". Why is a strange number is appearing instead?
Making Outbound Calls
6
How do I make outbound calls?
Does making an outbound call use my minutes?
What is the Dial-Out Access Number?
Do I need to dial a '1' when making an outbound call?
Where do I see a log of my outbound calls?
See all 6 articles
Adding Additional Numbers
5
How do I add additional numbers to my account?
If I add an additional number to my account, can I track calls on that number separately?
If I add an additional number to my account, can I forward it to it's own extension?
How much does it cost to add an additional number to my account?
Why can't I add any more numbers to my account?
Call Logs
2
What are call logs and how do they work?
How long are my Call Logs stored?
Call Blocking
1
What is call blocking and how does it work?
Notifications
2
How do I update the email address where I receive my voicemails?
Can I receive text messages for voicemail notifications?
Call Recording
4
How do I enable Call Recording?
How do I listen to my recorded calls?
Why don't I see my recorded calls?
What is call recording?
Users
7
How do I create additional Virtual Office Users?
Can I have more than 1 login to my Virtual Office?
Can I limit my Employees from viewing my account/billing information?
What are the different User Types of Virtual Office?
How do I create additional Virtual Office Users?
See all 7 articles
Dial Out
2
What is the Dial-Out feature?
Can I make international calls through the Dial-Out feature of my UniTel Voice service?
International
1
Can my UniTel Voice Service receive a call from an international number?
Conference Calling
10
How do I enable Conference Calling?
How do I create a Conference Room?
How many Conference Rooms can I create?
Where are my recorded Conference Calls?
Do participants have any additional controls during a conference call?
See all 10 articles
Dial Pad
1
Dial Pad Extra Help & FAQs
Customer Service
Customer Support
2
How do I contact support?
How do I cancel my account?
Billing
12
What if I go over my plan’s allotted minutes? How will I be charged?
How do you bill for partial minutes used?
Do unused minutes rollover?
How is my service billed?
How do I update my billing info?
See all 12 articles
Voice Talent
2
I don’t like the way my voice sounds… Do I have to record my own greeting?
How much is your a professional voice talent recording?
Transferring Numbers
2
Can I keep my existing number and use it as my Virtual Office Number?
How do I transfer Additional Numbers to UniTel Voice?
Forms
5
Where can I download an offline Credit Card Authorization Form?
Where can I download a Toll Free Only Signup Form?
Where can I download a Toll Free Authorization Form?
Where can I download a Toll Free TEXTING Authorization Form?
Where can I download a Text Enablement Escalation Submission Form?
Popular Questions
About UniTel Voice
1
What makes UniTel Voice different than other similar providers?
About Terms & Conditions
5
Who owns the numbers that are assigned to me by UniTel Voice and can I port or transfer them?
Do I have to sign a contract?
Does UniTel Voice have any setup fees, cancellation fees, activation fees, or porting fees?
Can I upgrade or downgrade between plans at any time?
Do you have a 30-day money back guarantee?
About Products & Services
3
What is the UniTel Voice Virtual Office Phone System and how can it help my business?
Is UniTel Voice Virtual Office Phone System easy to set up?
What features are included?
General Questions
Toll Free Numbers
2
Can I request a specific vanity toll free number?
Can I buy a toll free number from another company and use it with UniTel Voice?
Virtual Office Phone Systems
7
Do I need to install new phone lines or equipment?
Does UniTel Voice completely replace my existing telephone service?
How can I tell if an incoming call is a personal call or a call forwarding from my Virtual Office Number?
What is my Virtual Office Number?
How many concurrent calls can the system handle at once?
See all 7 articles
SMS Toll Free Texting
16
Does UniTel Voice offer SMS toll free texting?
How long does it take to add toll free texting to my service.
Can I send out a text message to a group of people?
Can a toll free number send or receive text messages from a cell phone?
What is SMS toll free texting?
See all 16 articles
Local Numbers
1
Do I have to get a toll free number or can I use a local number?
SIP Trunking
1
Do you offer SIP Trunking
HIPAA Compliance
1
Is Virtual Office HIPAA Compliant?
Devices
Desk Phones & Adaptors
31
What types of devices can I use with Unitel Voice?
Which IP Devices are supported by UniTel Voice?
Can I use Desk Phones with UniTel Voice?
How do I add Devices to my account?
How do IP-Devices work with the UniTel Voice Virtual Phone system?
See all 31 articles
Softphone
11
What is a Softphone?
Can I use a softphone with UniTel Voice?
Do I have to use a Softphone with UniTel Voice?
Installing the Desktop Softphone App for Windows
Installing Softphone Desktop Application for Mac
See all 11 articles
