Mobile App FAQs

How do push notifications work with the app?
Push notifications will only be used at the time that the system is attempting to ring your app. Note: Received voicemails and faxes will not sen...

Modified on: Mon, 28 Sep, 2020 at 1:33 PM
What are some of the best practices when using the app?
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Modified on: Tue, 14 Mar, 2017 at 10:39 AM
How much data does my app use?
To be clear, we recommend that you connect to Wi-Fi. If you are on a Wi-Fi connection, the amount of data that the app is using is probably irrel...

Modified on: Mon, 28 Sep, 2020 at 1:34 PM
What are the numbers displayed on the Inbox navigation icon and the Calls icons?
This number represents the count of new, missed, messages since they were last reset. *Note: Missed calls will only be identified within the las...

Modified on: Tue, 29 Sep, 2020 at 1:15 PM
How do I reset the Missed Calls Counter?
In order to prevent accidental reset of this counter, viewing the Incoming Calls page alone will not reset the counter. You must choose ‘Miss...

Modified on: Mon, 13 Mar, 2017 at 11:04 AM
Can I control call waiting when using the app?
To control the behavior of your device in a situation when an incoming cellular call interrupts your VoIP call, follow these steps: Open App Go...

Modified on: Mon, 28 Sep, 2020 at 1:35 PM
Can I lock my device while using the app on a call?
Many users may wish to turn off their screen while on a long call, to conserve battery consumption. While on a call with your UniTel Voice App, y...

Modified on: Mon, 28 Sep, 2020 at 1:36 PM
Can I make international calls from my UniTel Voice App?
We're sorry, but current UniTel Voice plans do not allow for international termination. If you are interested in international calling please ...

Modified on: Mon, 15 Jan, 2018 at 2:30 PM
How do I check the version of my UniTel Voice App?
Step 1 - Launch the UniTel Voice App. Step 2 - From the Dial Pad screen, access the "Settings" page. Step 3 - Click "About&qu...

Modified on: Tue, 14 Feb, 2023 at 11:33 AM
How can I manage permission to my mobile phone’s Contacts for the UniTel Voice App?
When first installing the UniTel Voice Mobile App, you will be prompted to allow permission to your device’s Contacts. This permission can be chan...

Modified on: Mon, 28 Sep, 2020 at 1:38 PM
How can I change the UniTel Voice App permissions to my Contacts / Camera / Microphone after the App is installed?
When first installing the UniTel Voice Mobile App, you will be prompted to allow permission to your device’s Contacts, Camera, and Microphone. The...

Modified on: Wed, 11 Nov, 2020 at 4:47 PM
Do I need to keep the Mobile App open to receive calls?
No! Inbound calls to your Extension will send a PUSH notification to your Mobile Phone. You will see a notification on your phone that you have ...

Modified on: Fri, 13 Dec, 2019 at 1:36 PM
Prevent Call Interruption on App
Your UniTel Voice mobile app allows you to control what happens when you are in-call through your mobile app and receive an incoming GSM / Cellula...

Modified on: Mon, 28 Sep, 2020 at 1:46 PM