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Login & Get Started
How do I download the app?
How do I login to the app?
How do I navigate within the app?
What can I do within the Virtual Office navigation?
Why does the app ask for permission to use so many of my device's functions?
What can I do within the Keypad Navigation?
What can I do on the History screen in my Mobile App?
What is the app?
How does 911 work?
Making & Receiving Calls
How do I change my outbound Caller ID if I have multiple numbers?
How do I transfer a call?
What is blind transfer?
What is attended transfer?
Set Mobile App to Do Not Disturb (DND)
How do I access the App Settings?
How do I change the number of rings to my app?
How do I turn off Wi-Fi?
How do I troubleshoot call quality issues when making calls from my Mobile App?
Why are some of my voicemails missing from my app?
What does the notification mean: Your account expired on the push server
Enable Mobile App Troubleshooting Log for Advanced Troubleshooting
Send Mobile App Troubleshooting Log to Technician
Mobile App FAQs
How do push notifications work with the app?
What are some of the best practices when using the app?
How much data does my app use?
What are the numbers displayed on the Inbox navigation icon and the Calls icons?
How do I reset the Missed Calls Counter?
Can I control call waiting when using the app?
Can I lock my device while using the app on a call?
Can I make international calls from my UniTel Voice App?
How do I check the version of my UniTel Voice App?
How can I manage permission to my mobile phone’s Contacts for the UniTel Voice App?
How can I change the UniTel Voice App permissions to my Contacts / Camera / Microphone after the App is installed?
Do I need to keep the Mobile App open to receive calls?
Prevent Call Interruption on App
How do I register a softphone?