Account Management
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Account
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Billing
- What's the difference between Incoming Minutes and Outgoing Minutes?
- How do I update my billing info?
- Why is my first invoice so high?
- How do I access my Invoice?
- Does making an outbound call use my minutes?
- What if I go over my plan’s allotted minutes? How will I be charged?
- How do you bill for partial minutes used?
- Do unused minutes rollover?
- How is my service billed?
- How is my overage calculated?
- Do you accept PayPal?
- What are the acceptable forms of payment?
- How do I update the billing name on my account?
- What is a credit limit warning?
- What is the difference between billed annually and billed monthly?
- Why am I getting charged monthly when I signed up for annual billing?
- How do I change my plans between monthly billing and annual billing?
- What fees are added to UniTel Voice's plans?
- What is the Carrier Recovery Fee?
- What is the Anti-Spam Recovery Fee?
- What does STIR/SHAKEN mean?
- Why do I have a negative amount in my Account Balance?
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Forms
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FAQs
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Misc. Questions
- What is the UniTel Voice Phone System?
- Do I need to install new phone lines or equipment?
- Does UniTel Voice completely replace my existing telephone service?
- Do I have to sign a contract?
- Does UniTel Voice have any setup fees, cancellation fees, activation fees, or porting fees?
- Where are your data centers located?
- Can I keep my existing number and use it as my UniTel Voice Number?
- Who owns the numbers that are assigned to me by UniTel Voice and can I port or transfer them?
- Do you offer SIP Trunking
- Is UniTel Voice HIPAA Compliant?
- Can my UniTel Voice Service receive a call from an international number?
- How many concurrent calls can the system handle at once?
- Does your network have a disaster recovery plan? Is it redundant?
- Does my UniTel Voice Service include international calling?
- Do I have to get a toll free number or can I use a local number?
- Is UniTel Voice Virtual Office Phone System easy to set up?
- How does international calling work with UniTel Voice?
- Why am I no longer receiving my voicemail notifications in my email inbox?
- Do you offer 411 Service?
- What is 411?