Misc. Questions
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What is the UniTel Voice Phone System?
The UniTel Voice Phone System helps your small business sound more professional and stay connected. With a local or toll-free number, extensions, ...
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Can I send and receive faxes?
Yes, You can send and recieve faxes. When you are sent faxes they will appear in your inbox where you can view and download them. You can send fax...
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Do I need to install new phone lines or equipment?
No, you don't have to, but you can if you want to. UniTel Voice offers a virtual phone system that works with your existing phones (i.e., cel...
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Does UniTel Voice completely replace my existing telephone service?
It can, but certainly doesn't have to. Most customers use the UniTel Voice system with an app on their iPhone or Android phone, or simply fo...
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Do I have to sign a contract?
No. There are no contracts and no long-term commitments. This is a month-to-month service that you can cancel at any time. If you would like to c...
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Does UniTel Voice have any setup fees, cancellation fees, activation fees, or porting fees?
Nope! No setup fees, no cancelation fees, no activation fees, and no porting fees whatsoever. No contracts locking you in either. You own your num...
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Can I upgrade or downgrade between plans at any time?
Yes. You can upgrade or downgrade your plan at any time. If you wish to change plans, simply send us an email at support@unitelvoice.com. The new...
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Can I keep my existing number and use it as my UniTel Voice Number?
Yes. You can transfer your local or toll-free number to UniTel Voice at no charge. During the number selection step in the signup process, there w...
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Who owns the numbers that are assigned to me by UniTel Voice and can I port or transfer them?
With UniTel Voice you are not renting your number nor are you under any contract that locks you in. You are the valid owner of a toll-free and a l...
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Do you offer SIP Trunking
If you are interested in SIP Trunking, please visit https://www.unitelvoice.com/sip-trunking/. Or, you can email our Sales Department with yo...
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Is UniTel Voice HIPAA Compliant?
UniTel Voice follows HIPAA compliance - best practices. However, due to our voicemail notification emails having the audio file attached in the e...
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Can my UniTel Voice Service receive a call from an international number?
TOLL-FREE NUMBERS Countries not on the North American dialing plan (United States, Canada, Puerto Rico, Guam, and U.S. Virgin Islands) cannot call...
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How many concurrent calls can the system handle at once?
There is not a limitation on the number of concurrent calls that the system can handle. Your UniTel Voice system can handle as many concurrent c...
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Does your network have a disaster recovery plan? Is it redundant?
Our softswitch and billing platform is hosted within a highly available, redundant and secure datacenter located in New York. The location's...
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Does my UniTel Voice Service include international calling?
We're sorry, but current UniTel Voice plans do not allow for international termination. If you are interested in international calling please...
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Do I have to get a toll free number or can I use a local number?
No, You do not have to get a toll free number. We have local numbers available in most US cities. Local numbers can be searched by city or area co...
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Does UniTel Voice integrate with CRM programs like Sales Force or Zoho?
The UniTel Voice Office Plan allows for "use with softphones", but at this time, does not have full integration with those CRMs. Custom...
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How does international calling work with UniTel Voice?
NUMBERS We ONLY provide USA and Canada numbers We do NOT provide any international numbers INBOUND Our toll-free numbers cannot receive ...
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Why am I no longer receiving my voicemail notifications in my email inbox?
Summary UniTel Voice recently became aware of some customers reporting they are not receiving notification email for their Voicemail, Fax, or ...