Misc. Questions

What is the UniTel Voice Phone System?
The UniTel Voice Phone System helps your small business sound more professional and stay connected. With a local or toll-free number, extensions, ...

Modified on: Mon, 28 Sep, 2020 at 12:33 AM
Do I need to install new phone lines or equipment?
No, you don't have to, but you can if you want to. UniTel Voice offers a virtual phone system that works with your existing phones (i.e., cell...

Modified on: Tue, 29 Sep, 2020 at 1:04 PM
Does UniTel Voice completely replace my existing telephone service?
It can, but certainly doesn't have to. Most customers use the UniTel Voice system with an app on their iPhone or Android phone, or simply for...

Modified on: Mon, 28 Sep, 2020 at 12:35 AM
Do I have to sign a contract?
No. There are no contracts and no long-term commitments. This is a month-to-month service that you can cancel at any time. If you would like to c...

Modified on: Thu, 2 Dec, 2021 at 3:55 PM
Does UniTel Voice have any setup fees, cancellation fees, activation fees, or porting fees?
Nope! No setup fees, no cancelation fees, no activation fees, and no porting fees whatsoever. No contracts locking you in either. You own your num...

Modified on: Mon, 28 Sep, 2020 at 12:39 AM
Where are your data centers located?
UniTel’s Solutions are hosted in highly-available, redundant, and secure data centers. Our Primary Facility is located in Newark with additional i...

Modified on: Tue, 22 Dec, 2020 at 2:13 PM
Can I keep my existing number and use it as my UniTel Voice Number?
Yes. You can transfer your local or toll-free number to UniTel Voice at no charge. During the number selection step in the signup process, there w...

Modified on: Thu, 2 Dec, 2021 at 3:56 PM
Who owns the numbers that are assigned to me by UniTel Voice and can I port or transfer them?
With UniTel Voice you are not renting your number nor are you under any contract that locks you in. You are the valid owner of a toll-free and a l...

Modified on: Mon, 28 Sep, 2020 at 1:07 AM
Do you offer SIP Trunking
If you are interested in SIP Trunking, please visit https://www.unitelvoice.com/sip-trunking/. Or, you can email our Sales Department with yo...

Modified on: Mon, 28 Sep, 2020 at 1:08 AM
Is UniTel Voice HIPAA Compliant?
UniTel Voice follows HIPAA compliance - best practices. However, due to our voicemail notification emails having the audio file attached in the e...

Modified on: Tue, 29 Sep, 2020 at 1:01 PM
Can my UniTel Voice Service receive a call from an international number?
TOLL-FREE NUMBERS Countries not on the North American dialing plan (United States, Canada, Puerto Rico, Guam, and U.S. Virgin Islands) cannot call...

Modified on: Wed, 11 Nov, 2020 at 3:41 PM
How many concurrent calls can the system handle at once?
There is not a limitation on the number of concurrent calls that the system can handle. Your UniTel Voice system can handle as many concurrent c...

Modified on: Mon, 28 Sep, 2020 at 1:10 AM
Does your network have a disaster recovery plan? Is it redundant?
Our softswitch and billing platform is hosted within a highly available, redundant and secure datacenter located in New York. The location's ...

Modified on: Mon, 16 Jan, 2017 at 1:58 PM
Does my UniTel Voice Service include international calling?
We're sorry, but current UniTel Voice plans do not allow for international termination. If you are interested in international calling please ...

Modified on: Mon, 28 Sep, 2020 at 1:11 AM
Do I have to get a toll free number or can I use a local number?
No, You do not have to get a toll free number. We have local numbers available in most US cities. Local numbers can be searched by city or area co...

Modified on: Mon, 28 Sep, 2020 at 2:55 AM
Is UniTel Voice Virtual Office Phone System easy to set up?
Yes! We provide multiple ways to help you set up your phone system. Getting Started Video Get quick tour of how our virtual phone system ...

Modified on: Thu, 2 Dec, 2021 at 4:01 PM
How does international calling work with UniTel Voice?
NUMBERS We ONLY provide USA and Canada numbers We do NOT provide any international numbers INBOUND Our toll-free numbers cannot receive ...

Modified on: Wed, 11 Nov, 2020 at 2:21 PM
Why am I no longer receiving my voicemail notifications in my email inbox?
Summary UniTel Voice recently became aware of some customers reporting they are not receiving notification email for their Voicemail, Fax, or ...

Modified on: Thu, 5 Aug, 2021 at 10:13 AM
Do you offer 411 Service?
Yes. You can setup your local number in the 411 directory. After you enroll, customers can dial 411 and your business name and address will be pu...

Modified on: Thu, 9 Sep, 2021 at 2:10 PM
What is 411?
Some customers want to enable 411 with their UniTel Voice service. 411 allows consumers to dial '411' and ask an operator for the phone nu...

Modified on: Mon, 25 Apr, 2022 at 12:11 PM