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Billing

  • What's the difference between Incoming Minutes and Outgoing Minutes?

    UniTel Voice will reflect both Incoming and Outgoing minutes, in the SETTINGS --> ACCOUNT section of your online dashboard. Incoming Minut...

    Modified on: Wed, 11 Nov, 2020 at 3:28 PM
  • How do I update my billing info?

    IMPORTANT:  Billing is only available to the Administrator user created at signup or Users with the "Billing Admin" role assigned. ...

    Modified on: Thu, 7 Jan, 2021 at 1:55 PM
  • Why is my first invoice so high?

    Your first invoice can sometimes be confusing.  UniTel Voice is a pre-paid service.  You paid for the first month of service in advance, on the d...

    Modified on: Mon, 28 Sep, 2020 at 12:27 PM
  • How do I access my Invoice?

    How do I access my invoice / monthly statement? IMPORTANT:  Billing is only available to the Administrator user created at signup or Users wit...

    Modified on: Thu, 7 Jan, 2021 at 1:58 PM
  • Does making an outbound call use my minutes?

    Yes. Making an outbound call does use your minutes.

    Modified on: Mon, 28 Sep, 2020 at 12:30 PM
  • What if I go over my plan’s allotted minutes? How will I be charged?

    Additional minutes refer to the minutes used over the included amount. The number of included minutes is dependent on your plan. If you go ov...

    Modified on: Mon, 28 Sep, 2020 at 4:55 PM
  • How do you bill for partial minutes used?

    We round partial minutes to the nearest 6-second increment with 18 second minimums. For example, a 10-second call would be billed for 18-seconds o...

    Modified on: Mon, 28 Sep, 2020 at 4:35 PM
  • Do unused minutes rollover?

    No. Unused minutes expire at the end of each billing cycle.

    Modified on: Mon, 28 Sep, 2020 at 12:32 PM
  • How is my service billed?

    We will charge your credit card each month on the anniversary of your sign-up date. We accept Visa, Mastercard, American Express and Discover.

    Modified on: Mon, 28 Sep, 2020 at 12:32 PM
  • How is my overage calculated?

     If you go over your plan’s allotted minutes, the usage will be billed at your plan's overage rate. Current Plans have an overage of 3.9¢ / ...

    Modified on: Mon, 28 Sep, 2020 at 4:53 PM
  • Do you accept PayPal?

    No.  At this time, only credit card payments are accepted (Visa, Mastercard, American Express and Discover).

    Modified on: Mon, 28 Sep, 2020 at 12:34 PM
  • What are the acceptable forms of payment?

    We accept Visa, MasterCard, American Express, and Discover payments.

    Modified on: Mon, 28 Sep, 2020 at 12:35 PM
  • How do I update the billing name on my account?

    This information cannot be updated online for security reasons. If you need to change your billing name, please send an email to [email protected]

    Modified on: Mon, 28 Sep, 2020 at 12:36 PM
  • What is a credit limit warning?

    As a prepaid service, each account is only permitted a certain amount of overage before a mandatory payment must be made.  If you receive an email...

    Modified on: Mon, 28 Sep, 2020 at 12:36 PM
  • What is the difference between billed annually and billed monthly?

    The monthly billing plan charges your payment method on the anniversary date you signed up, each month. For example, if you signed up on May 15, t...

    Modified on: Sat, 18 Jun, 2022 at 10:19 AM
  • Why am I getting charged monthly when I signed up for annual billing?

    If you signed up for annual billing, you most likely received a discounted rate when you paid for the service in advance for 1-year.  However, if ...

    Modified on: Sat, 18 Jun, 2022 at 10:41 AM
  • How do I change my plans between monthly billing and annual billing?

    To change between monthly billing and annual billing, please contact our Support Team.  Call 855-888-6423 x2 Email [email protected]  Li...

    Modified on: Sat, 18 Jun, 2022 at 11:28 AM
  • What fees are added to UniTel Voice's plans?

    The Carrier Recovery Fee is a charge associated with the payment of government-imposed fees and to recover the costs of compliance with government...

    Modified on: Mon, 20 Jun, 2022 at 5:03 PM
  • What is the Carrier Recovery Fee?

    The Carrier Recovery Fee is a charge associated with the payment of government-imposed fees and to recover the costs of compliance with government...

    Modified on: Mon, 20 Jun, 2022 at 4:56 PM
  • What is the Anti-Spam Recovery Fee?

    The Anti-Spam Recovery Fee is a charge associated with the FCC's mandatory STIR/SHAKEN framework. The FCC requires that all providers certify...

    Modified on: Mon, 20 Jun, 2022 at 5:02 PM
  • What does STIR/SHAKEN mean?

    STIR/SHAKEN is a framework of interconnected standards. STIR/SHAKEN are acronyms for the Secure Telephone Identity Revisited (STIR) and Signature-...

    Modified on: Mon, 20 Jun, 2022 at 5:01 PM