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Billing

  • What's the difference between Incoming Minutes and Outgoing Minutes?

    Most calls have 2 "legs".  When a caller dials a virtual phone number, there is an "origination leg" of the call, where the c...

    Modified on: Mon, 28 Sep, 2020 at 12:24 PM
  • How do I update my billing info?

    To change your Billing information please follow these steps: 1. Click the "Settings" icon. 2. Click on "Account". 3. ...

    Modified on: Mon, 28 Sep, 2020 at 12:26 PM
  • Why is my first invoice so high?

    Your first invoice can sometimes be confusing.  UniTel Voice is a pre-paid service.  You paid for the first month of service in advance, on the d...

    Modified on: Mon, 28 Sep, 2020 at 12:27 PM
  • How do I access my Invoice?

    How do I access my invoice / monthly statement? When your monthly invoice is generated, an email notification is sent from Account.Notificatio...

    Modified on: Mon, 28 Sep, 2020 at 12:30 PM
  • Does making an outbound call use my minutes?

    Yes. Making an outbound call does use your minutes.

    Modified on: Mon, 28 Sep, 2020 at 12:30 PM
  • What if I go over my plan’s allotted minutes? How will I be charged?

    Additional minutes refer to the minutes used over the included amount. The number of included minutes is dependent on your plan. If you go ov...

    Modified on: Mon, 28 Sep, 2020 at 4:55 PM
  • How do you bill for partial minutes used?

    We round partial minutes to the nearest 6-second increment with 18 second minimums. For example, a 10-second call would be billed for 18-seconds o...

    Modified on: Mon, 28 Sep, 2020 at 4:35 PM
  • Do unused minutes rollover?

    No. Unused minutes expire at the end of each billing cycle.

    Modified on: Mon, 28 Sep, 2020 at 12:32 PM
  • How is my service billed?

    We will charge your credit card each month on the anniversary of your sign-up date. We accept Visa, Mastercard, American Express and Discover.

    Modified on: Mon, 28 Sep, 2020 at 12:32 PM
  • How is my overage calculated?

     If you go over your plan’s allotted minutes, the usage will be billed at your plan's overage rate. Current Plans have an overage of 3.9¢ / ...

    Modified on: Mon, 28 Sep, 2020 at 4:53 PM
  • Do you accept PayPal?

    No.  At this time, only credit card payments are accepted (Visa, Mastercard, American Express and Discover).

    Modified on: Mon, 28 Sep, 2020 at 12:34 PM
  • What are the acceptable forms of payment?

    We accept Visa, MasterCard, American Express, and Discover payments.

    Modified on: Mon, 28 Sep, 2020 at 12:35 PM
  • How do I update the billing name on my account?

    This information cannot be updated online for security reasons. If you need to change your billing name, please send an email to support@unitelvoi...

    Modified on: Mon, 28 Sep, 2020 at 12:36 PM
  • What is a credit limit warning?

    As a prepaid service, each account is only permitted a certain amount of overage before a mandatory payment must be made.  If you receive an email...

    Modified on: Mon, 28 Sep, 2020 at 12:36 PM