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Setup #5: How To Simply Forward Calls To Your Mobile App

Whether your company is a one-person show or a large team, the configuration we recommend to all UniTel Voice users is the Auto Attendant Setup where you use Greetings and Extensions to give your callers the best possible customer experience and leave them with the impression that they’ve just called a professional business.

But sometimes users just need to simply forward their UniTel Voice number directly to the UniTel Voice Mobile App.

And that’s not a problem.

In this article, we’ll show you how you can configure your phone system to simply forward your UniTel Voice Number directly to your Mobile App.


This Simple Call Forwarding Setup has 4 steps:

Step 1: Forward UniTel Voice Number To Department Extension 0

Step 2: Create an Employee Extension Forwarding to the Mobile App

Step 3: Add your Employee Extension to Department Extension 0

Step 4: Change your Music On-Hold to “Ringtone”


Step 1: Forward UniTel Voice Number To Department Extension 0

1. Log into your phone system and navigate to “Settings” then “Your Numbers”.

2. You should see your UniTel Voice number listed. Select “Edit” on the number.

3. Under forwarding options, select “Transfer to Extension”

4.Then select "Extension 0" and hit “Save”.


Step 2: Create an Employee Extension Forwarding to the Mobile App

1. Log into your phone system and navigate to Extensions.

2. Create an Employee Extension for yourself by clicking “Add Extension”. Enter your name and email address, then select a time zone, and set the permission level to “Admin”. Then uncheck the invitation email and click “Add”. The new Extension will appear in the employee extension list with its Edit Menu open.

3. Set up your Employee Extension to forward calls to your Mobile App. Under General Information, Turn On “Mobile App & Devices”

4. Download the UniTel Voice Mobile App on your smartphone from the Apple Store or Google Play. 

5. After you’ve downloaded the Mobile App, open it, and, simply scan the QR code to automatically log in and sync your Employee Extension to the App or enter the login credentials.

6. Scroll down to the section “Forwarding Extensions & Numbers” and delete out the default forwarding number by clicking the “trash can icon” and hitting “OK”.

7. Then jump down to the "Voicemail Forwarding" section and enter the email address you would like your voicemails to forward to.

8. Next, got to "Voicemail Greeting". To record a greeting select “Add your own greeting”. Then select “record by computer” this will launch the recording tool. Once you are happy with your recording, save it, and make sure it is selected. 

9. Then scroll up and click “Save” to save the extension’s settings.


Step 3: Add Employee Extension to Department Extension 0.

1. Go up to your Department Extensions and select “Edit” on Department Extension Zero.

2. Scroll over to the section “Forwarding Extensions & Numbers” and delete out the default forwarding number by clicking the “trash can” icon and hitting “OK”.

3. Now you’ll want to add the Employee Extension of every member of your team. Click “Add a Forwarding Number” and then selecting each applicable Employee Extension under "Forwarding Number". You have the option to enter a short description to label each Extension and adjust the ring duration. We recommend 15 seconds. Select "Create".

4. If you click “Edit” on the Employee Extension you just added, you’ll see you also have the ability to adjust the “Forwarding Schedule” which designates what days and times calls can be answered by this specific Employee Extension. We recommend leaving Call Announcement OFF and click "Save".


Step 4: Change your Music On-Hold to “Ringtone”

1. Navigation to “Settings” then “Music On-Hold”.

2. Here you’ll find a drop-down menu of system options. Select “Ringtone” and hit “Save”.


And that's it. You're done!