Extensions
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What are Extensions?
Extensions control where callers are sent after responding to the prompts offered by your main greeting. You have three types of extensions: Empl...
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How to set up Employee Extensions (Users)
Understanding Employee Extensions Each member of your team, including yourself, gets a unique 3-digit Employee Extension on our phone system. The...
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How to set up Department Extensions (Groups)
What is a Department Extension? Department Extensions are simply groups of Employee Extensions. They are 1 digit each (0 - 9). For example, if ...
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How do I manage my Employee (User) Extension Login?
The 'Employee User Login' is generated when you create an employee extension. To manage it, go to Extensions and Edit the Employee Extensi...
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How do I update the permissions of my Employee Extension User?
When extensions are created, by default, they only have permission rights to their own extension. You may want your Employee Extension Users to h...
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The “Delete” button missing for one of my extensions?
Phone Numbers can be configured to either play the Main Greeting or directly forward your callers to an extension. When one of your phone numbers...
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What is the "Ring for..." field?
When configuring your extension, you will be required to fill out the "Ring for..." field when entering a forwarding number. This is u...
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Custom Call Forwarding Schedules
Inside of department and employee extensions, you can set a custom forwarding schedule for each extension or number it sends calls to. However, em...
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How to set up Employee Extensions (Users)
What is an Employee Extension? Employee Extensions are 3 digits each and represent your phone system’s users. Within each Employee Extension, you...