Trouble Shooting

How do I troubleshoot call quality issues when using the app?
App Call Quality Issues From time-to-time, depending on how your device is connected to the internet, you may experience call quality issues. Some examp...
Fri, 10 Jan, 2020 at 12:01 PM
Why are some of my voicemails missing from my app?
You may notice that when you login to the “VirtualOffice” tab in the app to review your voicemails, some of your voicemails are missing. This is the result...
Fri, 10 Mar, 2017 at 12:21 PM
Troubleshooting App Call Quality - Prefer Mobile Data
App Call Quality Issues From time-to-time, depending on how your device is connected to the internet, you may experience call quality issues. Some examp...
Tue, 6 Nov, 2018 at 2:47 PM
What does the notification mean: Your account expired on the push server
If you have not opened your UniTel Voice Mobile app in 30 days or longer you may receive a notification "Your account expired on the push server"....
Wed, 4 Mar, 2020 at 5:04 PM
Enable Mobile App Troubleshooting Log for Advanced Troubleshooting
Upon request from UniTel Voice Support team, follow the instructions below to enable  additional information to UniTel Voice Technicians for advanced troubl...
Thu, 18 Jun, 2020 at 11:34 AM
Send Mobile App Troubleshooting Log to Technician
Use the steps below to send a Troubleshooting log to a UniTel Voice Technician. NOTE: This article assumes you have completed the steps to Enable Troubl...
Thu, 18 Jun, 2020 at 12:53 PM