Troubleshooting

How do I troubleshoot call quality issues when making calls from my Mobile App?
The UniTel Voice Mobile App requires a strong WiFi connection to ensure call quality. Call quality is the backbone of our business. Our team use...

Modified on: Fri, 16 Oct, 2020 at 10:32 AM
Why are some of my voicemails missing from my app?
You may notice that when you login to the “VirtualOffice” tab in the app to review your voicemails, some of your voicemails are missing. This is ...

Modified on: Mon, 28 Sep, 2020 at 1:22 PM
What does the notification mean: Your account expired on the push server
If you have not opened your UniTel Voice Mobile app in 14 days or longer, you may receive a notification similar to the ones below: Your account ...

Modified on: Mon, 15 Aug, 2022 at 10:32 AM
Enable Mobile App Troubleshooting Log for Advanced Troubleshooting
Upon request from UniTel Voice Support team, follow the instructions below to enable additional information to UniTel Voice Technicians for advan...

Modified on: Mon, 28 Sep, 2020 at 1:30 PM
Send Mobile App Troubleshooting Log to Technician
Use the steps below to send a Troubleshooting log to a UniTel Voice Technician. NOTE: This article assumes you have completed the steps to Enable...

Modified on: Mon, 28 Sep, 2020 at 1:32 PM