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Making & Receiving Calls

  • How do I change my outbound Caller ID if I have multiple numbers?

    Navigate to the Extensions page and then to your employee extension. Click edit and locate the "Mobile App and Devices" section. Click ...

    Modified on: Fri, 15 Sep, 2023 at 2:51 PM
  • How do I transfer a call?

    When you are on a call, your in-call display will change to display additional in-call options: If you wish to "Blind Transfer" a call,...

    Modified on: Tue, 12 Oct, 2021 at 9:44 PM
  • What is blind transfer?

    Blind transfer is a way to send your call directly to another number. You will not speak with the other party but only send the call.  You can bli...

    Modified on: Fri, 6 Oct, 2023 at 10:20 AM
  • What is attended transfer?

    You can transfer calls to any other extension of your phone system. If you need to transfer your call, but wish to first speak with the person to ...

    Modified on: Mon, 28 Sep, 2020 at 1:10 PM
  • Set Mobile App to Do Not Disturb (DND)

    Turning your Mobile App to Do Not Disturb (DND) will prevent the system from sending calls to your app. Many users will adjust this setting when t...

    Modified on: Mon, 28 Sep, 2020 at 1:12 PM