Desktop Softphone - Windows & Mac
Articles related to Desktop Softphone for ALL Plans
20 articles
Getting Started
Getting Started Guides and FAQs
- What Is a Softphone?Learn what a softphone is and how the Unitel Voice Softphone App lets you make and receive business phone calls directly from your Windows PC or Mac.
- Download & Set Up the Unitel Voice Desktop Softphone (Windows & Mac)Download and install the Unitel Voice Desktop Softphone for Windows or Mac (Intel or Apple Silicon). Learn how to find your Employee Extension login credentials, set up the app, and…
- Allowing Permissions for the Unitel Voice Desktop Softphone (Windows & Mac)Learn how to enable microphone, notification, and other permissions for the Unitel Voice Desktop Softphone on Windows and Mac computers.
- Using the Softphone Interface
Calls
In call support for desktop softphone users
- How to Make a Call Using the Desktop SoftphoneLearn how to make outgoing business phone calls using the Unitel Voice Desktop Softphone on Windows or Mac, including dialing numbers, calling extensions, and using contacts or call history.
- How to Make Multiple Calls Using the Desktop SoftphoneLearn how to make multiple calls using the Unitel Voice Desktop Softphone, including adding a second call, merging calls into a conference, and performing attended or blind transfers.
- How to Answer an Incoming Call Using the Desktop SoftphoneLearn how to answer, decline, and manage incoming business calls using the Unitel Voice Desktop Softphone on Windows or Mac, including incoming call notifications.
- How to Transfer a Call Using the Desktop SoftphoneLearn how to transfer calls using the Unitel Voice Desktop Softphone on Windows or Mac, including blind transfers and attended transfers to another employee extension or phone number.
- How to End a Call Using the Desktop SoftphoneLearn how to end or hang up an active phone call using the Unitel Voice Desktop Softphone on Windows or Mac.
Presence
Support guide for the Presence feature with desktop softphones
- How to Use Do Not Disturb (DND) on the Desktop SoftphoneLearn how to enable or disable Do Not Disturb (DND) using the moon icon in the Unitel Voice Desktop Softphone for Windows and Mac, and prevent incoming calls from ringing.
- How to Set Up and Use Presence and BLF on the Desktop SoftphoneLearn how to enable Presence and BLF (Busy Lamp Field) on the Unitel Voice Desktop Softphone, add employee extensions to Contacts, and monitor coworkers' call status.
Contacts
Support with Contacts for desktop softphone users
- How to Add and Manage Contacts on the Desktop SoftphoneLearn how to manually add, view, and call Quick Dial contacts in the Unitel Voice Desktop Softphone for Windows and Mac, including how to enable BLF to monitor employee extension…
- How to Edit a Contact on the Desktop SoftphoneLearn how to edit Quick Dial contacts in the Unitel Voice Desktop Softphone for Windows or Mac, including updating contact names, phone numbers, employee extensions, and BLF settings.
History
Support with History feature for desktop softphone users
- How to View Call History on the Desktop SoftphoneLearn how to view recent incoming, outgoing, and missed calls in the Unitel Voice Desktop Softphone for Windows and Mac, review call details, and quickly return calls from your call…
- How to Export or Download Your Call HistoryLearn how to export or download your Unitel Voice call history through the Dashboard using Virtual Office. Call records are retained for only 60 days, so download them before they…
- How to Delete Call History on the Desktop SoftphoneLearn how to delete individual calls, remove calls for a specific contact, or clear your entire Unitel Voice Desktop Softphone history. Deleted calls remain in your online Dashboard.
Troubleshooting
Troubleshooting support for desktop softphone users
- How to Use Diagnostics and Troubleshooting on the Desktop SoftphoneLearn how to enable troubleshooting, export diagnostic logs, and collect technical information from the Unitel Voice Desktop Softphone to help Support resolve calling, audio, and connectivity issues.
- Network and Firewall Requirements for the Desktop SoftphoneLearn about network and firewall requirements for the Unitel Voice Desktop Softphone, including SIP, RTP, HTTPS, Acrobits services, and troubleshooting connectivity issues.