The Unitel Voice Desktop Softphone includes built-in troubleshooting tools that can help diagnose calling, audio, and connectivity issues.
If you're experiencing technical problems, Unitel Voice Support may ask you to enable troubleshooting and export diagnostic information.
Enabling Troubleshooting
Open the Unitel Voice Desktop Softphone.
Click the Settings (gear icon) in the lower-left corner.
Select Controls from the Settings menu.
Locate Enable troubleshooting and turn the toggle ON.
A new Troubleshooting option will appear in the Settings menu.
Click Troubleshooting to access the available diagnostic tools.
Exporting Troubleshooting Information
If requested by Unitel Voice Support:
Open Settings → Troubleshooting.
Scroll down to the Problem Reports section.
Locate Export all troubleshooting data.
Click Export to save the troubleshooting information to your computer.
Provide the exported file to Unitel Voice Support using the method they request.
Additional Troubleshooting Options
The Troubleshooting menu also includes several advanced tools:
SIP Logs: View, export, or clear SIP logs used to investigate calling and registration issues.
VoIP Test Bench: Access additional VoIP testing tools.
Diagnostic Data: Enable audio diagnostics and export information for troubleshooting audio problems.
Problem Reports: Export or clear problem reports generated by the application.
These advanced options should generally be used only when instructed by Unitel Voice Support.
Disabling Troubleshooting
Once troubleshooting is complete:
Return to Settings → Controls.
Turn Enable troubleshooting back OFF.
Important: Diagnostic files may contain technical details about your calls and application. Only share these files with Unitel Voice Support or another trusted technical support representative.