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Download & Set Up the Unitel Voice Desktop Softphone (Windows & Mac)

Download and install the Unitel Voice Desktop Softphone for Windows or Mac (Intel or Apple Silicon). Learn how to find your Employee Extension login credentials, set up the app, and start making and receiving business calls.

Make and receive business calls directly from your computer with the Unitel Voice Desktop Softphone. Whether you're working from the office, at home, or on the go, staying connected is easy.

The desktop softphone is available for Windows and Mac computers. Select the correct version below to download and get started.

Step 1: Download the Desktop Softphone

Choose the version that matches your computer.

🖥️ Windows

For computers running Microsoft Windows.

Download for Windows

🍎 Mac – Intel Processor

For Mac computers with an Intel processor (typically older Macs).

Download for Mac – Intel

🍎 Mac – Apple Silicon

For Mac computers with an Apple Silicon processor (M1, M2, M3, M4, or newer).

Download for Mac – Apple Silicon

Not Sure Which Mac Version to Download?

  1. Click the Apple menu () in the upper-left corner of your screen.

  2. Select About This Mac.

  3. Look for the Chip or Processor information:

    • Apple M1, M2, M3, M4, or newer: Download the Apple Silicon version.

    • Intel: Download the Intel version.

Step 2: Install the Desktop Softphone

  1. Open the downloaded installation file.

  2. Follow the on-screen instructions to complete the installation.

  3. Launch the Unitel Voice Desktop Softphone.

Step 3: Find Your Login Credentials

The Desktop Softphone uses the same username and password as your Unitel Voice Employee Extension and Mobile App.

If you haven't created an Employee Extension yet, follow this guide to create one.

If you already have an Employee Extension:

  1. Log in to your Unitel Voice Dashboard.

  2. Navigate to the Extensions page.

  3. Click Edit next to your Employee Extension.

  4. Locate the username and password associated with your extension.

Step 4: Log In to Your Desktop Softphone

  1. Open the Unitel Voice Desktop Softphone.

  2. Enter your Employee Extension username and password.

  3. Click Log In.

Once logged in, your desktop softphone will connect to your Unitel Voice Employee Extension, allowing you to make and receive business calls directly from your computer.

Need Help?

If you're having trouble downloading, installing, or logging in to your desktop softphone, our support team is happy to assist.

  • Email: [email protected]

  • Phone: 855-888-6423, Extension 2

  • Live Chat: Available on our website.

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