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How to Export or Download Your Call History

Learn how to export or download your Unitel Voice call history through the Dashboard using Virtual Office. Call records are retained for only 60 days, so download them before they expire.

The Unitel Voice Desktop Softphone allows you to view recent calls, but it does not support exporting or downloading call history directly from the application.

To export your call history, you'll need to access your Unitel Voice Dashboard.

Exporting Your Call History

  1. Open the Unitel Voice Desktop Softphone.

  2. Click Virtual Office in the left-hand menu to access your Unitel Voice Dashboard.

  3. In the Dashboard, navigate to Calls.

  4. Review your incoming and outgoing call records.

  5. Use the available Export or Download option to download your call history.

You can also access your Unitel Voice Dashboard directly through your web browser.

Call History Retention

Important: The Unitel Voice Dashboard retains call history for the most recent 60 days only.

If you need to keep call records for longer than 60 days, be sure to export and save them before they are no longer available.

Note: Deleting an individual call from the Desktop Softphone's History section does not remove that call record from your online Dashboard.

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