There are 11 main configurations that fit most customer's needs to set up their phone system.
Choose a Setup That Works for You
Click below on the phone system setup that best fits your business needs:
Menu Greeting with a list of Departments made up of a team of employees: Best for businesses that want a menu-style greeting with multiple departments and team members, with calls routed to the app or forwarded to phone numbers.
Welcome Greeting forwarding to a ring group made up of a team of employees: Best for businesses that want a simple welcome greeting with one team or ring group, where calls are routed to multiple employees via app or forwarding.
No Greeting forwarding to a ring group made up of a team of employees: Best for businesses that do not want a greeting and prefer calls to ring directly to a team or ring group of employees via app or forwarding.
Welcome Greeting forwarding to a single user using the app: Best for solo users who want a welcome greeting and have calls routed directly to their mobile app (no team, no forwarding).
Welcome Greeting forwarding to a single phone number: Best for simple forwarding after a greeting, or solo users who want a welcome greeting and have calls forwarded directly to their phone number (no app, no team).
No Greeting forwarding directly to a single user using the app: Best for solo users who do not want a greeting and prefer calls to ring directly to their mobile app (no team, no forwarding).
No Greeting forwarding directly to a phone number, not using the app: Best for simple forwarding without any features, or solo users who do not want a greeting and prefer calls forwarded directly to their phone number (no app, no team).
Directly to Voicemail: Best for users who want no greeting or ringing and prefer all calls to go directly to voicemail with a professional message.
Menu Greeting with a list of Departments to a single user using the app: Best for solo users who want a menu-style greeting with multiple department options, with all calls routed to their mobile app.
Menu Greeting with a list of Departments forwarding to a phone number: Best for solo users who want a menu-style greeting with multiple department options, with all calls forwarded to their phone number.
Invited User: Best for individual users who have been invited to a team phone system and need to set up their extension using the mobile app or call forwarding.
With these steps and guides, your phone system will be up and running in no time. If you need further assistance, schedule a free setup session with our Support Team - we're here to help!
ⓘ Still confused? Having trouble?
Contact us at [email protected], call 855-888-6423 x2, or Chat with us online.
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