The Unitel Voice Desktop Softphone allows you to delete individual calls, remove all calls associated with a specific contact or phone number, or clear your entire call history.
Deleting an Individual Call
Open the Unitel Voice Desktop Softphone.
Click History in the left-hand menu.
Select the call you want to delete.
Click the trash icon next to the individual call entry to remove it from your Desktop Softphone history.
Additional Call History Options
You can also right-click a contact or phone number in your call history to access additional options:
Copy Number: Copies the phone number.
Delete all calls: Removes all call history entries associated with that contact or phone number.
Delete complete history: Clears your entire Desktop Softphone call history.
Be careful when selecting Delete complete history, as this removes all call history entries from the application.
Important: Desktop Softphone vs. Dashboard Call History
Deleting calls from your Desktop Softphone does not delete the corresponding call records from your online Unitel Voice Dashboard.
Call records in the Dashboard, accessible through Virtual Office → Calls, cannot be manually deleted and are retained for the most recent 60 days.
As a result, your Desktop Softphone history may differ from the call records displayed in your Dashboard.