The Unitel Voice Desktop Softphone allows you to receive and answer business calls directly from your Windows or Mac computer.
Answering an Incoming Call
When someone calls your Employee Extension, an incoming call will appear in the Unitel Voice Desktop Softphone.
Click Answer to accept the call, or Decline to reject it.
Once connected, use your computer's microphone and speakers or connected headset to communicate.
Click Hang Up when you're ready to end the call.
Incoming Call Notifications
If the Unitel Voice Desktop Softphone is running in the background, you may receive a desktop notification when a call comes in.
Click the notification to open the app and answer the call.
Important: The Unitel Voice Desktop Softphone must be running and connected to receive incoming calls. Make sure notifications and microphone permissions are enabled on your computer.