The Unitel Voice Desktop Softphone allows you to review your recent calls, return calls, and delete individual call history entries directly from your Windows or Mac computer.
Viewing Your Call History
Open the Unitel Voice Desktop Softphone.
Click History in the left-hand menu.
Review your recent calls, which may include:
Incoming Calls: Calls you've received.
Outgoing Calls: Calls you've placed.
Missed Calls: Incoming calls you didn't answer.
Select a call to view any available details.
Returning a Call
Locate the phone number or contact in your call history.
Click the call to view its details.
Click the phone icon in the upper-right corner to place a call.
Deleting a Call from Your History
Click History in the left-hand menu.
Select the call you want to delete.
Click the trash icon to remove that call from your Desktop Softphone history.
Important: Deleting a call from the Desktop Softphone does not delete the corresponding call record from your online Unitel Voice Dashboard. Those records remain available under Calls in the Dashboard and cannot be manually deleted.
As a result, your Desktop Softphone history may differ from the call records displayed in your Dashboard.
Call History Retention
The Desktop Softphone retains call history for up to 60 days. Reinstalling or resetting the application may delete call history; however, it will continue to be retained in the online dashboard for 60 days.