The Unitel Voice Desktop Softphone allows you to transfer an active call to another employee extension or phone number.
There are two types of call transfers:
Blind Transfer: Transfers a call directly to another person without speaking to them first.
Attended Transfer: Allows you to speak with the person receiving the call before completing the transfer.
How to Transfer a Call
While on an active call, click Add Call.
Enter the phone number or employee extension you want to transfer the call to.
Choose one of the following options:
Blind: Immediately transfers the call to the selected number or extension.
Attend: Calls the selected number or extension so you can speak with the recipient before completing the transfer.
If you selected Attend, speak with the recipient and complete the transfer when ready.
Once the transfer is complete, your call will disconnect, and the original caller will be connected to the recipient.