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System Requirements for the Desktop Softphone

Find system requirements for the Unitel Voice Desktop App on Windows and Mac, including supported operating systems, processor, RAM, internet connection, headset compatibility, installation requirements, and troubleshooting tips.

Unitel Voice Desktop App – System Requirements (Windows & Mac)

The Unitel Voice Desktop App allows you to make and receive business calls directly from your Windows PC or Mac computer.

Before installing the application, please review the minimum and recommended system requirements below to ensure compatibility.

Windows System Requirements

Requirement

Specification

Operating System

Windows 10 (version 22H2) or Windows 11

Processor

64-bit processor, 4 cores, 2.4 GHz or faster recommended

Intel Processor

6th Generation Intel Core (Skylake) or newer

AMD Processor

AMD Ryzen or EPYC or newer

Memory (RAM)

8 GB recommended

Storage

Solid-state drive (SSD) recommended

Internet

Stable broadband internet connection

Audio

Working microphone and speakers or compatible headset

Important Notes:

  • Windows 11 is recommended for new installations.

  • Windows 10 is supported by the application but is no longer under Microsoft's standard support.

  • Virtual machines and virtual desktop environments are not officially supported.

Mac System Requirements

Requirement

Specification

Operating System

macOS 13 (Ventura) or newer

Processor

Compatible Mac hardware running a supported macOS version

Memory (RAM)

No specific minimum published by Acrobits

Storage

Sufficient available space to install the application

Internet

Stable broadband internet connection

Audio

Working microphone and speakers or compatible headset

Additional Recommendations

For the best calling experience, we recommend:

  • Internet Connection: Use a reliable, high-speed internet connection. A wired Ethernet connection is preferred when available.

  • Headset: Use a USB or Bluetooth headset with a built-in microphone for improved call quality.

  • Permissions: Allow the application access to your microphone and any other permissions requested by your operating system.

  • Software Updates: Keep your operating system and Unitel Voice Desktop App updated to the latest supported versions.

Troubleshooting Compatibility Issues

If you experience issues installing or using the Unitel Voice Desktop App:

  1. Verify that your computer meets the operating system requirements listed above.

  2. Restart your computer and try launching the application again.

  3. Confirm that your microphone and speakers are properly connected and enabled.

  4. Check your internet connection.

  5. Make sure the application has permission to access your microphone.

If you continue experiencing issues, please contact Unitel Voice Customer Support for assistance.

Phone: 855-888-6423
​Email: [email protected]
​Online Support: https://www.unitelvoice.com/contact-support


System requirements may change as new application versions are released.

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