The Unitel Voice Desktop Softphone requires certain permissions from your computer to function properly.
When you first open the app, you may be prompted to allow access to the following:
Microphone: Required so others can hear you during phone calls.
Notifications: Allows the app to alert you of incoming calls and messages.
We recommend selecting Allow when prompted to ensure the app works properly.
How to Manage Permissions on Windows
If you previously denied access or need to update your permissions:
Open Settings on your Windows computer.
Select Privacy & security.
Select Microphone and make sure microphone access is enabled.
Ensure Let desktop apps access your microphone is turned on.
Return to Settings, select System → Notifications, and make sure notifications are enabled for the Unitel Voice app.
How to Manage Permissions on Mac
If you previously denied access or need to update your permissions:
Click the Apple menu in the upper-left corner of your screen.
Select System Settings.
Select Privacy & Security → Microphone.
Make sure microphone access is enabled for the Unitel Voice app.
To enable notifications, go to System Settings → Notifications, select the Unitel Voice app, and enable Allow Notifications.
Note: You may need to close and reopen the Unitel Voice Desktop Softphone after changing permissions for the updates to take effect.