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Account Management

Managing Accounts

47 articles
Billing

Billing information

What's the difference between Incoming Minutes and Outgoing Minutes?Check incoming and outgoing minutes in your dashboard under Settings > Account. No double billing.
How do I update my billing info?Billing access is restricted to Master Admin or Billing Admin users. Update info under Settings > Billing.
Why Is My First Invoice Higher Than Expected?Your first invoice includes past and future charges.
How do I access my Invoice?To access invoices, check email notifications or download them from the dashboard under Settings > Billing.
What if I go over my plan’s allotted minutes? How will I be charged?Overage charges are 3.9¢ per minute.
How do you bill for partial minutes used?Calls are billed in 6-second increments with an 18-second minimum, saving you money on short calls.
How is my overage calculated?Overage charges are 3.9¢ per minute.
Do you accept PayPal?Unitel Voice only accepts credit card payments (Visa, Mastercard, American Express, Discover) at this time.
What are the acceptable forms of payment?Unitel Voice only accepts credit card payments (Visa, Mastercard, American Express, Discover) at this time.
How do I update the billing name on my account?To update your billing name, email [email protected] or submit a request online.
What is a credit limit warning?If you're approaching your credit limit, make a one-time payment via Settings > Billing to avoid service interruption.
What is the difference between billed annually and billed monthly?Unitel Voice offers monthly and annual billing, with annual plans offering a discount.
Why am I getting charged monthly when I signed up for annual billing?Add-ons for annual billing are charged separately.
How do I change my plans between monthly billing and annual billing?Contact support to switch between monthly and annual billing.
What fees are added to Unitel Voice's plans?Unitel Voice charges a Carrier Recovery Fee for compliance with telecom regulations.
What is the Carrier Recovery Fee?The Carrier Recovery Fee helps cover telecom compliance costs, including federal fees and charges.
What does STIR/SHAKEN mean?STIR/SHAKEN helps prevent caller ID spoofing by verifying call authenticity through a digital signature.
Why do I have a negative amount in my Account Balance?A negative account balance means you have a credit, often due to taxes not yet applied during the first 30 days.