Billing
Billing information
15 articles
- What's the difference between Incoming Minutes and Outgoing Minutes?Check incoming and outgoing minutes in your dashboard under Settings > Account. No double billing.
- How do I update my billing info?Billing access is restricted to Master Admin or Billing Admin users. Update info under Settings > Billing.
- Why Is My First Invoice Higher Than Expected?Your first invoice includes past and future charges.
- How do I access my Invoice?To access invoices, check email notifications or download them from the dashboard under Settings > Billing.
- How Minute Usage & Overage Charges WorkLearn how Unitel Voice bills call minutes, including 6-second increments, overage rates, and how forwarded calls are charged.
- What are the acceptable forms of payment?Unitel Voice only accepts credit card payments (Visa, Mastercard, American Express, Discover) at this time.
- How do I update the billing name on my account?To update your billing name, email [email protected] or submit a request online.
- What is a credit limit warning?If you're approaching your credit limit, make a one-time payment via Settings > Billing to avoid service interruption.
- What is the difference between billed annually and billed monthly?Unitel Voice offers monthly and annual billing, with annual plans offering a discount.
- Why am I getting charged monthly when I signed up for annual billing?Add-ons for annual billing are charged separately.
- How do I change my plans between monthly billing and annual billing?Contact support to switch between monthly and annual billing.
- What fees are added to Unitel Voice's plans?Unitel Voice charges a Carrier Recovery Fee for compliance with telecom regulations.
- What is the Carrier Recovery Fee?The Carrier Recovery Fee helps cover telecom compliance costs, including federal fees and charges.
- What does STIR/SHAKEN mean?STIR/SHAKEN helps prevent caller ID spoofing by verifying call authenticity through a digital signature.
- Why do I have a negative amount in my Account Balance?A negative account balance means you have a credit, often due to taxes not yet applied during the first 30 days.