Having trouble signing in to your Unitel Voice online dashboard or mobile app? This guide explains how to reset a forgotten password, update an extension user's login credentials, and troubleshoot common password reset errors.
1. Resetting a Forgotten Password
If you've forgotten your password, follow these steps to regain access to your Unitel Voice account.
Step 1: Open the Login Page
Visit login.unitelvoice.com.
Click Forgot password? below the Sign In button.
Step 2: Enter Your Login and Email Address
The password reset screen asks for two fields: Login and Email.
IMPORTANT: For most customers, you should enter the SAME email address in BOTH fields.
Login: Enter the username you created when signing up for Unitel Voice. For most customers, this is their email address.
Email: Enter the email address associated with your Unitel Voice account.
Example:
If you signed up using [email protected] as your username, enter:
Login: [email protected]
Email: [email protected]
Not sure of your Login? Check your original Unitel Voice Welcome email. Your login information is listed as Username in that email.
Note: If you created a username that is different from your email address, enter that username in the Login field instead.
Step 3: Reset Your Password
Click Send reset email.
Check your email inbox for the password reset message. Check your spam or junk folder if you don't see it.
Click the reset link in the email and follow the instructions to create a new password.
Return to login.unitelvoice.com and sign in using your updated password.
2. Getting an Error When Resetting Your Password?
If you receive the following error message:
"Internal server error. Please try again later"
This typically means our system does not recognize the Login (Username) and Email Address combination you entered, or the email address is not associated with a recognized account.
How to resolve this:
Check your Welcome Email: Locate your original Unitel Voice Welcome email and find the Username provided at signup. Enter that username in the Login field.
Verify your Email Address: Make sure you're entering the correct email address associated with your account.
Try Again: Once you've confirmed both fields, submit the password reset request again.
Still receiving the error? Contact Customer Care at 855-888-6423 or email [email protected]. We can help identify your correct login information.
This error does not necessarily mean the system is temporarily unavailable. It may indicate that the login information entered does not match our records.
3. Changing an Extension User's Login or Password
If you're able to access your Unitel Voice online dashboard, you can update an extension user's login credentials directly.
Important: The Unitel Voice mobile app uses the login credentials assigned to the employee's extension.
Steps to Update Extension Login Credentials
Sign in to your Unitel Voice Dashboard.
Click Extensions.
Click Edit next to the employee extension you want to update.
Find the Login information section and update the Login and/or Password as needed.
Click Save to apply your changes.
Open the Unitel Voice mobile app and sign in using the updated credentials.
Note: If you cannot access the online dashboard because you've forgotten your password, follow the password reset instructions in Section 1.
Still Need Help?
If you're unable to reset your password, can't locate your username, or continue receiving an error, our Customer Care team is happy to assist.
Phone: 855-888-6423 (Option 2)
Email: [email protected]
Live Chat: Chat with us online.
We're here to help you get back into your account!