The Unitel Voice mobile app lets you make and receive business calls from your smartphone using your Unitel Voice number.
To log in, you'll need the Username and Password associated with your Employee Extension.
1. If You Are the Account Holder
When you signed up for Unitel Voice, your Employee Extension (700) was automatically created using the login credentials you selected during signup.
For most customers, your username is the email address you used when signing up.
How to Log In
Open the Unitel Voice mobile app on your smartphone.
Enter the Username and Password you created during signup.
Sign in to begin making and receiving calls.
You can also use the QR code provided in your original Unitel Voice Welcome email to sign in.
Not sure of your username? Check your original Welcome email. Your username is listed there along with your mobile app login information.
Tip: Your Employee Extension login credentials can also be used to access your Unitel Voice online dashboard at pbx.unitelvoice.com.
2. If You Are an Employee or Team Member
Each employee using the Unitel Voice mobile app should have their own Employee Extension and login credentials.
Your account administrator is responsible for creating your extension and providing your login information.
How to Get Your Login Information
Your account administrator can provide your login information in one of two ways:
Option 1: Employee Extension Invitation
Your administrator can send you an invitation email from Unitel Voice.
This email provides instructions for accessing your extension and signing in to the mobile app.
Option 2: Login Credentials from Your Administrator
Your administrator can also provide the Username and Password assigned to your Employee Extension.
Once you have your credentials:
Open the Unitel Voice mobile app.
Enter your assigned Username and Password.
Sign in to begin using your extension.
Important: Each employee should use their own login credentials. Employees should not share another user's mobile app login.
3. If You're an Administrator Adding Employees
Before a team member can log in to the mobile app, they must have an Employee Extension.
To create an extension:
Sign in to your Unitel Voice dashboard at pbx.unitelvoice.com.
Select Extensions.
Under Employee Extensions, click Add (+).
Enter the employee's name and email address.
Set the appropriate Admin and Billing permissions.
Click Save.
Once the extension is created, open its Login Information section.
You can either:
Click Invite Extension to send the employee an invitation email.
Provide the employee with their assigned login credentials.
The employee can then use their credentials to access the Unitel Voice mobile app.
4. Forgot Your Password?
If you can't remember your mobile app password, you can reset it using the Unitel Voice online dashboard.
Visit pbx.unitelvoice.com.
Click Forgot password?
Enter your Login (Username) and Email Address.
Important: For most customers, you'll enter the same email address in BOTH fields.
If you're unsure of your username, check your original Unitel Voice Welcome email.
For complete instructions, including troubleshooting password reset errors, see our Password Reset Guide for Extension User or Mobile App.
Still Need Help?
If you're having trouble logging in or can't locate your credentials, contact Unitel Voice Customer Care.
Phone: 855-888-6423 (Option 2)
Email: [email protected]
Live Chat: Chat with us online.
We're happy to help!