The Unitel Voice mobile app allows you to make and receive business calls using your Unitel Voice service from your mobile device.

How you log in depends on whether you are the account holder using Unitel Voice by yourself or you are part of a team with multiple users.

If you are the only person using your Unitel Voice account, getting into the mobile app is easy.

Your Employee Extension was automatically created when you signed up for Unitel Voice.

After signing up, you received a Welcome Email from Unitel Voice.

This email contains everything you need to log in to the mobile app.

You can either:

Open the Unitel Voice app on your mobile device and use the credentials or QR code from your Welcome Email to log in.

That's it! You're ready to make and receive calls using your Unitel Voice number.

Every person using the Unitel Voice mobile app should have their own Employee Extension.

An Employee Extension gives each team member their own app login and allows your phone system to route calls directly to that employee.

The account holder's Employee Extension 700 was automatically created during signup. For additional team members, you'll first need to create an Employee Extension for each person.

Enter the employee's:

Scroll down to the Permissions section.

Choose whether this employee should have:

Most employees will not need these permissions unless you want them to be able to manage your Unitel Voice account.

Go to Other Options and adjust the employee's timezone if necessary.

Then click Save.
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Your employee now has their own Employee Extension.

Once the Employee Extension has been created, there are two ways to provide the employee with their login information.

Open the Employee Extension and locate the Login Information section.

Click Invite Extension.

Unitel Voice will send an invitation email to the employee with the information they need to access their extension and log in to the mobile app.

*Once invited, the employee can change their username and passcode if they would like.
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You can also find the employee's username and passcode directly within their Employee Extension settings.

Provide these credentials to the employee, and they can use them to log in to the Unitel Voice mobile app.

Each person who needs to use the Unitel Voice mobile app should have their own Employee Extension and their own login credentials.

Do not have multiple employees share the same app login.

Creating separate Employee Extensions allows you to:

Once your Employee Extensions are created and your team members have their login credentials, they can log in to the Unitel Voice mobile app and begin making and receiving business calls.