If your Unitel Voice Yealink IP phone displays Not Registered, Register Failed, or appears offline, it may not be connecting properly to your network or the Unitel Voice phone system.
Follow these steps to troubleshoot the issue.
Step 1: Check Your Internet Connection
Confirm that your internet connection is working by opening a website on a computer or mobile device connected to the same network.
Make sure the Ethernet cable is securely connected to your IP phone and router or network switch.
If available, try a different Ethernet cable or network port.
For Yealink W70B/W73H cordless phones: Check the Ethernet connection on the W70B base station, since the W73H handset connects wirelessly to the base.
Step 2: Restart Your IP Phone
Restarting your device can often resolve temporary connection or registration issues.
For Yealink T57W and T34W desk phones:
Disconnect the phone's power adapter or PoE Ethernet cable.
Wait approximately 10 seconds.
Reconnect the power source.
Allow a few minutes for the phone to restart and reconnect.
For Yealink W70B/W73H cordless phones:
Disconnect the W70B base station's power adapter or PoE Ethernet cable.
Wait approximately 10 seconds.
Reconnect the base station.
Allow a few minutes for the base station and handset to reconnect.
Step 3: Check for Network Issues
If your phone is still offline:
Verify that your router and network equipment are powered on and working.
If you're using a network switch, make sure it's functioning properly.
Check whether other devices on the same network are experiencing connection issues.
Note: Some business networks have firewall or security settings that can prevent IP phones from connecting to the Unitel Voice system.
Step 4: Contact Unitel Voice Support
If your phone still shows Not Registered, Register Failed, or remains offline after completing these steps, please contact our Support Team.
Email: [email protected]
Phone: 855-888-6423, option 2
Please provide your phone model, employee extension, and any error messages displayed on the device.
Our team can help check your device registration and connection to the Unitel Voice system.