Troubleshooting: Unable to Make Outbound Calls from Your IP Phone

If you're having trouble making outbound calls from your Unitel Voice IP phone, follow these steps to identify and resolve the issue.

These instructions apply to supported Yealink T57W, T34W, and W70B/W73H phones on the Unitel Voice Office Plan.

Step 1: Check Your Phone's Connection

Make sure your IP phone is powered on and connected to your network.

Confirm that your phone is connected to the internet through Ethernet or a configured Wi-Fi connection.
Check for any messages such as Not Registered, Register Failed, or Network Unavailable.
For W70B/W73H cordless phones, make sure the handset is connected to its base station.

Make sure you're dialing a valid phone number.

Try dialing the full 10-digit phone number, including the area code.
If the call doesn't connect, try dialing 1 + the 10-digit number.
Test another phone number to see whether the problem affects all outbound calls or only a specific number.

Restarting your phone may resolve temporary connection issues.

For cordless phones, restart the W70B base station and allow the W73H handset to reconnect.

If you also use the Unitel Voice Mobile App or Desktop Softphone, try making an outbound call from that device.

If calls work from another device: The issue may be specific to your IP phone or its network connection.
If calls fail from all devices: The issue may be related to your account, extension, or calling configuration.

If the problem continues, please contact Unitel Voice Support.

Please provide your employee extension, phone model, the number you're trying to call, and any error messages or recordings you hear.

Our Support Team can help investigate why your outbound calls aren't connecting.