Overview
In this setup, your Unitel Voice number will forward incoming calls directly to the appropriate team or ring-group of employee extensions.
The setup involves three main steps:
Create your employee extension forwarding to the mobile app
Forward your phone number to your employee extension
Change your On-Hold Music to Ringtone
Step 1: Create Your Employee Extension
1. Navigate to Extensions
Log in to your phone system.
Go to Extensions.
Select the Add Icon on the Employee Extension list.
2. Enter Your Personal Details
Enter your Name.
Enter your Email Address.
3. Enter Login Information
Change/Update the Login (Note: This is the login for your mobile app. We recommend changing it to something easy to remember. This must be different from your Master Admin Username created during sign-up.)
Enter a Password
4. Configure Services
Under Services, you can control how the extension handles calls.
Options include:
Turn Mobile App ON.
Turn Forwarding OFF.
5. Configure Mobile App Access
Once the Mobile App is enabled, the following settings will appear (you may need to scroll down to see these settings):
Outbound Caller ID
Ring Time (Change from 30 to 15 Seconds for optimal performance.)
App Login Credentials
QR Code for App Setup
There are two ways to connect your extension to the Unitel Voice mobile app:
Option 1: QR Code (Easiest – Recommended)
Download the Unitel Voice app from the Apple App Store or Google Play Store
Open the app and tap the QR code icon
Scan the QR code shown in your extension settings
Your app will automatically sync with your extension.
Option 2: Manual Login
Open the Unitel Voice app
Enter the username and passcode for your extension
Important:
Do not use your Master Admin Login
The app uses your extension login, not your Master Admin Login
6. Customize Voicemail
Go to the Voicemail settings section, and click Custom
Record a voicemail greeting using your computer’s microphone or upload a recorded file.
Under Voicemail to email notification, leave the setting as Copy.
Enter the email address where voicemail messages should be forwarded.
Tip: For better audio editing control, you may record greetings using:
Voice Memos (iPhone)
Voice Recorder (Android)
Upload the finished file to the voicemail settings.
7. Set Permissions
Scroll down to the Permissions section
Enable the Admin toggle to gain complete access to the phone system from this extension.
Enable the Billing toggle to access billing from this extension.
8. Save the Extension
Go to the Other options section
Adjust the timezone if necessary.
Click Save.
Step 2: Forward Phone Number to Employee Extension 700
By default, your phone system forwards callers to the main greeting. We'll adjust it to forward directly to Extension 700.
1. Navigate to Phone Numbers
Go to Settings and then select Phone Numbers.
2. Edit Phone Number Settings
Select Transfer to extension, it will automatically save.
Change the chosen extension from Department 0 to your employee extension (Probably Extension 700) by selecting the Edit Icon and choosing your employee extension from the dropdown menu.
Save the settings.
Step 3: Change On-Hold Music to Ringtone
Our callers will not hear a main greeting. We want them to hear a ringtone as the call rings your mobile app.
1. Navigate to Music On Hold
Go to Settings.
Select Music on hold.
Select Ringtone. The settings will automatically save.
✅ Setup Complete
Your phone system will now:
Forward callers directly to your Employee Extension
Your employee extension will send calls to your Mobile App