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Setup 6: Single User - No Greeting - Ring Mobile App

Best for solo users who do not want a greeting and prefer calls to ring directly to their mobile app (no team, no forwarding).

Overview

Your Unitel Voice service comes preconfigured with the following default setup:

  • Your Employee Extension is automatically configured to ring the Unitel Voice mobile app.

  • Department Extension 0 is automatically configured to forward to your Employee Extension.

Here you'll learn how to turn off the main greeting, and record and upload your custom voicemail

The setup involves two main steps:

  1. Disable the main greeting

  2. Record and upload your custom voicemail

Step 1: Disable the main greeting

By default, your phone system forwards callers to the main greeting. We'll adjust it to forward directly to Extension 700.

1. Navigate to Phone Numbers

  1. Go to Settings and then select Phone Numbers.

2. Edit Phone Number Settings

  1. Select Transfer to extension, it will automatically save.

  2. Change the chosen extension from Department 0 to Extension 700 by selecting the Edit Icon and choosing your employee extension from the dropdown menu.

  3. Save the settings.

3. Navigate to Music On Hold

  1. Go to Settings.

  2. Select Music on hold.
    ​

  3. Select Ringtone. The settings will automatically save.

Step 2: Customize Voicemail

  1. Click Edit next to Employee Extension 700

  2. Go to the Voicemail settings section

  3. Select Custom to record or upload a voicemail greeting.

  4. Select Copy to activate voicemail notifications. Then enter the email address where you wish to receive voicemail messages.
    ​
    ​You have three options:
    ​

    Option 1: Use our system's recording tool


    ​Option 2: Upload an audio file

    Tip: For better audio editing control, you may record greetings using:

    • Voice Memos (iPhone)

    • Voice Recorder (Android)


    ​Option 3: Use Voice Talent Studio (AI voice talent in 1 business day, or Human voice talent in 3-5 business days)

    Visit: https://studio.unitelvoice.com

    There you can order professional recordings for:

    • Main greeting

    • Department voicemail greetings

    • After-hours greetings


    ​Pro Tip: We recommend using our built-in recording tool or uploading an audio file to get a greeting up and running right away. Then, visit our Voice Talent Studio to order a professionally recorded greeting—we’ll have it ready and uploaded for you within just a few days.

✅ Setup Complete

Your phone system will now:

  • Forward callers directly to your Employee Extension

  • Your employee extension will send calls to your Mobile App

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