Overview
In this setup, your Unitel Voice number will forward incoming calls directly to your phone number.
The setup involves three main steps:
Forward Department Extension 0 to your phone number
Forward your Unitel Voice number to Department Extension 0
Change your On-Hold Music to Ringtone
IMPORTANT NOTE: If you’re simply looking to forward calls to another number—and that number already has voicemail and handles everything—you likely do not need to use Unitel Voice voicemail. However, if you’re forwarding calls to your cell phone and want callers to hear a professional business greeting (instead of your personal voicemail), then you should use Unitel Voice voicemail.
Step 1: Forward Department Extension 0 to Your Phone Number
1. Adjust Department Extension 0's Forwarding Settings
Select Extensions.
Select Edit on Department Extension 0
If you are using the Unitel Voice voicemail, leave the Voicemail toggle ON. If you do not want to use the Unitel Voice voicemail, turn the Voicemail toggle OFF.
Under Forwarding Settings, select Edit on the default forwarding number.
Enter a Name and adjust the phone number if needed
Adjust Ring time to either 15 seconds or 60 seconds
If you want to use the Unitel Voice voicemail option, use 15 seconds.
If you do not want to use the Unitel Voice voicemail option, and your phone number already has voicemail, adjust the ring time to 60 seconds.
Scroll down, and Click OK.
Note: Leave Active hours set to 'Always' (This is only for very specific setups)
Note: Leave Announcement type set to Unannounced (This is only for very specific setups)
2. Configure Voicemail
If you plan to use Unitel Voice voicemail, follow the steps below.
If not, you can skip this section.
Under the Voicemail settings section, select Custom to record or upload your voicemail greeting.
Select Copy to activate voicemail notifications. Then enter the email address where you wish to receive voicemail messages.
3. Save the Extension
Go to the Other options section
Adjust the timezone if necessary.
Click Save.
Step 2: Forward your Unitel Voice Number to Department Extension 0
By default, the Unitel Voice service forwards callers to a main greeting. We'll need to change this to forward directly to Department Extension 0.
1. Navigate to Phone Numbers
Go to Settings and then select Phone Numbers.
2. Edit Phone Number Settings
Select Transfer to extension, it will automatically save.
Confirm it is set to Ext 0.
Step 3: Change On-Hold Music to Ringtone
We want callers to hear a ringtone as the call forwards to your phone number.
1. Navigate to Music On Hold
Go to Settings.
Select Music on hold.
Select Ringtone.
The settings will automatically save.
✅ Setup Complete
Your phone system will now:
Forward callers directly to your Phone Number