Overview
In this setup, your Unitel Voice number will forward incoming calls directly to your voicemail.
The setup involves three main steps:
Set Department Extension 0 to voicemail only
Forward your phone number to Department Extension 0
Change your On-Hold Music to Ringtone
Step 1: Set Department Extension 0 to Voicemail Only
By default, your phone system forwards callers to Department Extension 0 after the main greeting. We'll start by forwarding this extension directly to your phone number.
1. Adjust Department Extension 0's Forwarding Settings
Log in to your phone system.
Select Extensions.
Select Edit on Department Extension O
Under Services, toggle Forwarding to OFF.
Be sure the Voicemail toggle is set to ON.
2. Configure Voicemail
1. Select Custom to record or upload a department voicemail greeting.
You have three options:
Option 1: Use our system's recording tool
Option 2: Upload an audio file
Tip: For better audio editing control, you may record greetings using:
Voice Memos (iPhone)
Voice Recorder (Android)
Option 3: Use Voice Talent Studio (can take up to 2 business days)
There you can order professional recordings for:
Main greeting
Department voicemail greetings
After-hours greetings
Pro Tip: We recommend using our built-in recording tool or uploading
an audio file to get set up and running right away. Then, visit
our Voice Talent Studio to order a professionally recorded voicemail
greeting—we’ll have it ready and uploaded for you within just a few days.
2. Select Copy to activate voicemail notifications.
3. Then enter the email address you wish to receive voicemail messages.
3. Save the Extension
Optional:
Ignore the Dial-by-Name directory settings for now.
Ignore the Permissions settings for now.
Adjust the timezone if needed.
Click Save.
Step 2: Forward Phone Number to Department Extension 0
By default, your phone system forwards callers to the main greeting. We'll adjust it to forward directly to Department Extension 0.
1. Navigate to Phone Numbers
Go to Settings and then select Phone Numbers.
2. Edit Phone Number Settings
Select Transfer to extension, it will automatically save.
Confirm it is set to Ext 0.
Step 3: Change On-Hold Music to Ringtone
Our callers will not hear a main greeting. We want them to hear a ringtone as the call forwards to your mobile app.
1. Navigate to Music On Hold
Go to Settings.
Select Music on hold.
Select Ringtone. The settings will automatically save.
✅ Setup Complete
Your phone system will now:
Forward callers directly to your Department Extensions Voicemail