Getting Set Up
Collection of Articles to Help With Set Up
17 articles
Popular Questions - FAQs
Answers to frequently asked questions.
What is Unitel Voice?Overview of Unitel Voice and its key features. Learn what the system does and how to get started.
How do I login to my account?How to log into Unitel Voice.
Learn the difference between dashboard and app logins.
How do I invite users?How to invite users to your Unitel Voice account. Follow simple steps to add users, assign extensions, and manage permissions.
What's inside my account?Overview of your Unitel Voice account. Learn what each section in your dashboard does.
Can I connect a softphone or IP-phone to my account?Using a softphone or IP phone with Unitel Voice. Learn which plans support it and how to check your eligibility.
Different Setups
Find the most common configuration setups
What are the different ways to set up my phone system?Phone system setup options. Choose one of eleven different configurations to match your business needs.
Setup 1: Menu Greeting - Forwarding to Multiple Departments (Ring Groups)Setup #1: Step-by-step guide to setting up your Unitel Voice phone system with employee extensions, department routing, and a professional main greeting for efficient call handling.
Setup 2: Welcome Greeting - Forwarding to Single Department (Ring Group)Setup #2: Learn how to route calls to your team using a main greeting and ring group by setting up employee extensions and Department Extension 0 in Unitel Voice.
Setup 3: No Greeting - Forwarding to Single Dept. (Ring Group)Best for businesses that do not want a greeting and prefer calls to ring directly to a team or ring group of employees via app or forwarding.
Setup 4: Single User - Welcome Greeting - Ring Mobile AppBest for solo users who want a welcome greeting and have calls routed directly to their mobile app (no team, no forwarding).
Setup 5: Single User - Welcome Greeting - Forwarding to Phone NumberBest for simple forwarding after a greeting, or solo users who want a welcome greeting and have calls forwarded directly to their phone number (no app, no team).
Setup 6: Single User - No Greeting - Ring Mobile AppBest for solo users who do not want a greeting and prefer calls to ring directly to their mobile app (no team, no forwarding).
Setup 7: Single User - No Greeting - Forward to Your Phone NumberBest for simple forwarding without any features, or solo users who do not want a greeting and prefer calls forwarded directly to their phone number (no app, no team).
Setup 8: Forwarding to VoicemailBest for users who want no greeting or ringing and prefer all calls to go directly to voicemail with a professional message.
Setup 9: Single User - Menu Greeting - Ring Mobile AppBest for solo users who want a menu-style greeting with multiple department options, with all calls routed to their mobile app.
Setup 10: Single User - Menu Greeting - Forwarding to Phone NumberBest for solo users who want a menu-style greeting with multiple department options, with all calls forwarded to their phone number.
Setup 11: Invited UserBest for individual users who have been invited to a team phone system and need to set up their extension using the mobile app or call forwarding.