Getting Set Up
Collection of Articles to Help With Set Up
17 articles
Popular Questions - FAQs
Answers to frequently asked questions.
What is Unitel Voice?Overview of Unitel Voice and its key features. Learn what the system does and how to get started.
How do I invite users?How to invite users to your Unitel Voice account. Follow simple steps to add users, assign extensions, and manage permissions.
How do I login to my account?How to log into Unitel Voice.
Learn the difference between dashboard and app logins.
What's inside my account?Overview of your Unitel Voice account. Learn what each section in your dashboard does.
How do I set up my phone system?Phone system setup options. Choose from five common configurations to match your business needs.
Can I connect a softphone or IP-phone to my account?Using a softphone or IP phone with Unitel Voice. Learn which plans support it and how to check your eligibility.
Core Features
Core Features of the Unitel Voice Product
What Is A Virtual Phone System?Quick video overview of Unitel Voice. Watch a 3-minute demo to learn how your system works and how to manage key features.
A Quick Tour Of The System4-minute guided tour of your Unitel Voice dashboard. Learn how to navigate your system and manage key settings with ease.
Learn How To Set Up Your Extensions (Users & Groups)Overview of extensions in Unitel Voice. Learn about employee, department, and dial-by-name extensions—and how to set them up.
Learn How To Set Up Your GreetingsHow to set up your phone system greetings. Learn to create Main, After-Hours, and Voicemail Greetings to guide your callers.
Learn How To Set Up Your Mobile AppSet up the Unitel Voice mobile app. Download the app and log in using your employee extension to start managing calls on the go.
Different Setups
Find the most common configuration setups
What are the different ways I can set up my phone system to handle calls?Call handling options in Unitel Voice. Explore different ways to route calls based on your business needs.
Setup #1: Auto Attendant Setup: How to Set Up Employee Extensions, Department Extensions, Main Greeting, After-Hours Greeting & VoicemailAuto attendant setup with a main greeting. Create a menu that routes callers to the right person or department.
Setup #2: Setup Without Department Extensions: Route Calls to the Next Available RepresentativeAuto attendant setup without a menu. Forward calls to the next available rep using a simple main greeting and extension 0.
Setup #3: How To Simply Forward Calls To A Phone Number(s)Simple call forwarding setup. Forward your Unitel Voice number directly to one or more phone numbers—no menu needed.
Setup #4: How To Simply Forward Calls Straight To VoicemailForward calls straight to voicemail. Easily route calls to voicemail without ringing a phone or playing a greeting.
Setup #5: How To Simply Forward Calls To Your Mobile AppForward calls to your Unitel Voice mobile app. Route incoming calls directly to your app so you can answer on the go.