Getting Set Up
Collection of Articles to Help With Set Up
17 articles
Popular Questions - FAQs
Answers to frequently asked questions.
- What is Unitel Voice?Overview of Unitel Voice and its key features. Learn what the system does and how to get started.
- How do I login to my account?How to log into Unitel Voice. Learn the difference between dashboard and app logins.
- How do I invite users?How to invite users to your Unitel Voice account. Follow simple steps to add users, assign extensions, and manage permissions.
- What's inside my account?Overview of your Unitel Voice account. Learn what each section in your dashboard does.
- Can I connect a softphone or IP-phone to my account?Using a softphone or IP phone with Unitel Voice. Learn which plans support it and how to check your eligibility.
Different Setups
Find the most common configuration setups
- What are the different ways to set up my phone system?Phone system setup options. Choose one of eleven different configurations to match your business needs.
- Setup 1: Menu Greeting - Forwarding to Multiple Departments (Ring Groups)Setup #1: Step-by-step guide to setting up your Unitel Voice phone system with employee extensions, department routing, and a professional main greeting for efficient call handling.
- Setup 2: Welcome Greeting - Forwarding to Single Department (Ring Group)Setup #2: Learn how to route calls to your team using a main greeting and ring group by setting up employee extensions and Department Extension 0 in Unitel Voice.
- Setup 3: No Greeting - Forwarding to Single Dept. (Ring Group)Best for businesses that do not want a greeting and prefer calls to ring directly to a team or ring group of employees via app or forwarding.
- Setup 4: Single User - Welcome Greeting - Ring Mobile AppBest for solo users who want a welcome greeting and have calls routed directly to their mobile app (no team, no forwarding).
- Setup 5: Single User - Welcome Greeting - Forwarding to Phone NumberBest for simple forwarding after a greeting, or solo users who want a welcome greeting and have calls forwarded directly to their phone number (no app, no team).
- Setup 6: Single User - No Greeting - Ring Mobile AppBest for solo users who do not want a greeting and prefer calls to ring directly to their mobile app (no team, no forwarding).
- Setup 7: Single User - No Greeting - Forward to Your Phone NumberBest for simple forwarding without any features, or solo users who do not want a greeting and prefer calls forwarded directly to their phone number (no app, no team).
- Setup 8: Forwarding to VoicemailBest for users who want no greeting or ringing and prefer all calls to go directly to voicemail with a professional message.
- Setup 9: Single User - Menu Greeting - Ring Mobile AppBest for solo users who want a menu-style greeting with multiple department options, with all calls routed to their mobile app.
- Setup 10: Single User - Menu Greeting - Forwarding to Phone NumberBest for solo users who want a menu-style greeting with multiple department options, with all calls forwarded to their phone number.
- Setup 11: Invited UserBest for individual users who have been invited to a team phone system and need to set up their extension using the mobile app or call forwarding.