Unitel Voice offers 911 emergency calling services to eligible customers who use registered physical IP phones or SIP Trunking services.
911 services are not supported for customers using the Unitel Voice mobile app or desktop softphone.
Mobile App & Desktop Softphone Users
911 emergency calling is not supported through the Unitel Voice mobile app or desktop softphone.
While a 911 call may connect, these devices are not registered for emergency services, and your location information may not be available to emergency responders.
Important: Unregistered 911 calls are subject to a $300 Rogue 911 fee.
In an emergency, use your mobile phone's built-in dialer or another phone service with registered 911 capabilities.
Physical IP Phones & SIP Trunking
Customers using physical IP phones or SIP Trunking services may register for 911 emergency calling.
Cost: $1 per month, per registered phone number.
Registration: A valid physical emergency service address is required.
Activation: 911 services must be registered and activated before use.
Keeping your registered emergency address accurate and up to date is important to help emergency responders locate you.
Need to Register for 911?
If you have a physical IP phone or SIP Trunking service and would like to register for 911 calling, contact Unitel Voice Support.
Or by Email: [email protected]
Important: Never rely on an unregistered Unitel Voice device for emergency calling. Always have an alternative way to contact emergency services.