When logging into your Unitel Voice account, it's important to note that there are two separate sets of credentials: one for accessing the online dashboard where you manage your account, and another for logging into the mobile app to access your extension. Follow the instructions below to access both.
Logging Into Your Online Dashboard:
To log in to your Unitel Voice online dashboard, use your Master username and password. These are the credentials you created when setting up your account.
Go to the Login Page: Visit the Unitel Voice login page at https://login.unitelvoice.com.
Enter Your Master Credentials: Input your Master username and password (the credentials you created for the online dashboard).
Click “Log In”: Once you’ve entered your information, click the “Log In” button to access your account dashboard.
Logging Into the Unitel Voice Mobile App:
Your online dashboard login credentials will not work for the mobile app. The app requires a separate username and password, which are linked to your employee extension.
Employee Extension Required: Before logging into the app, you must have your 3-digit employee extension created. This extension is required for generating your app username and passcode.
Open the Unitel Voice Mobile App: Launch the app on your device.
Find Your App Username and Passcode: These credentials are based on your employee extension, and they can be found in your account settings or were provided to you when your extension was set up.
Enter Your App Credentials: Input the correct app username and password (associated with your employee extension).
Click “Log In”: Once logged in, you’ll be able to manage calls and settings directly from your phone.
For detailed instructions on how to set up the mobile app, visit the Learn How to Set Up Your Mobile App guide, which includes how to create your employee extension.
Troubleshooting Login Issues:
Common Causes of Login Issues
Using the Wrong Application:
Depending on your rate plan, you may need to ensure that you are using the correct version of the Unitel Voice app. Many users mistakenly use an incompatible app version, which leads to login errors.
Outdated or Incorrect Credentials:
Ensuring that your username, password, or other login credentials are up to date and accurate is crucial for successful app access.
Forgot Your App Credentials? If you’re having trouble finding your app username or passcode, follow the How do I log in to the app? guide, which serves as general login help for the mobile app.
Forgot Your Password? If you’re having trouble logging in, visit our Password Reset Guide. For secure login, always download the app from official sources, never share sensitive credential details, and consider updating your passwords regularly.
Verify the Correct App Version: Confirm that you are using the correct app version depending on your rate plan. If your plan requires the purple app, uninstall any incorrect version and install the correct purple Unitel Voice app.
Check Your Login Credentials: Double-check the username and password you are entering. If unsure, use the ‘Forgot Password’ option for secure reset.
Update the App: Ensure the Unitel Voice app is updated to the latest version to avoid compatibility issues.
Check Internet Connection: Verify your device has a stable internet connection before logging in.
For more details on managing your extensions, visit our guide on How to Set Up Your Extensions (Users & Groups), which also covers user management for your account.
ⓘ Still confused? Having trouble?
Contact us at [email protected], call 855-888-6423 x2, or Chat with us online.
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