Extensions determine where callers are directed after responding to prompts in your Main Greeting. Setting up extensions ensures your phone system is organized and efficient.
Types of Extensions
Your Unitel Voice phone system supports three types of extensions:
Employee Extensions (Users):
Assign unique extensions to individual employees.
Ideal for direct communication with specific team members.
Department Extensions (Groups):
Group multiple users under a single extension.
Perfect for routing calls to departments like Sales or Support.
Dial-by-Name Directory:
Allow callers to search for and connect with employees by name.
Adds a professional touch to your phone system.
How to Set Up Extensions
To set up and customize your extensions, watch the instructional video below. The video walks you through the process step-by-step, helping you get started quickly.
For additional guidance, explore the detailed links above for each type of extension.
ⓘ Still confused? Having trouble?
Contact us at [email protected], call 855-888-6423 x2, or Chat with us online.
We're here to help!