SMS Texting
How SMS Toll Free Texting Works
12 articles
- Does Unitel Voice offer SMS toll-free texting and 10DLC texting?$1.50/month includes business texting for both toll-free numbers and local (10DLC) numbers. Great for one-to-one messaging (not bulk texting).
- How long does it take to add toll free texting to my service?Texting activation takes 7–10 business days due to carrier review. You’ll get an email once approved.
- Can I send out a text message to a group of people?No, Unitel Voice business texting is for one-to-one communication only.
- What is SMS texting?SMS texting lets you send and receive one-to-one texts using your Unitel Voice number via an app.
- Do I have to use a Unitel Voice number service to enable SMS texting?SMS texting requires an active Unitel Voice number to receive SMS text messages and is not available as a standalone service.
- Can I keep my current toll free number with my current provider?SMS texting is only available with a Unitel Voice toll-free number—it cannot be used with numbers from other providers.
- Why is toll free SMS texting useful for customer support teams?Toll-free SMS lets customers text your support team for quick, convenient help—reducing calls and improving satisfaction.
- Why is SMS toll free texting useful for sales and marketing teams?SMS toll-free texting gives sales and marketing teams a fast, direct way to engage leads, run promotions, and boost conversions.
- Can I send an image when texting?Yes, Unitel Voice supports MMS, but image size is limited to 1 MB—larger or high-quality files should be sent via email instead.
- Can I receive messages from a shortcode?Unitel Voice cannot guarantee delivery for inbound messages from shortcodes due to carrier restrictions.
- Unitel Voice Texting App - Getting Started GuideAll of the information you need to use the Unitel Voice Texting App
- Why Am I Not Receiving Verification Codes (2FA/MFA) on My Unitel Voice Number?Learn why some verification codes, security codes, and automated text messages may not be delivered to your Unitel Voice number.