If your Unitel Voice IP phone isn't ringing when someone calls your business, follow these steps to identify and resolve the issue.
These instructions apply to supported Yealink T57W, T34W, and W70B/W73H phones on the Unitel Voice Office Plan.
Step 1: Check Do Not Disturb (DND)
Do Not Disturb prevents your IP phone from ringing when you receive incoming calls.
Check your phone's display for a DND indicator.
If DND is enabled, turn it off using your phone's DND button or menu.
Have someone call your business number to see if your phone rings.
Note: DND on your IP phone is separate from DND on the Unitel Voice Mobile App or Desktop Softphone.
Step 2: Check Your Ringer Volume
Your phone's ringer volume may be turned down or muted.
While your phone is idle, press the Volume Up button.
Make sure the ringer volume is set to an audible level.
Place a test call to confirm the phone rings.
Step 3: Check Your Phone's Connection
Make sure your IP phone is connected to the internet and registered with Unitel Voice.
Check for messages such as Not Registered, Register Failed, or Network Unavailable.
Verify that your Ethernet or Wi-Fi connection is working.
For W70B/W73H cordless phones, confirm that the handset is connected to the base station.
If your phone isn't registered, see our Troubleshooting: IP Phone Is Not Online or Registered article.
Step 4: Check Your Call Routing Settings
Your Office Plan may be configured to send incoming calls to a specific employee extension, ring group, or auto attendant.
If your phone isn't ringing:
Log in to your Unitel Voice Back Office.
Review your incoming call routing settings.
Confirm that your employee extension is included in the appropriate call routing or ring group.
If you're unsure how your calls are routed, contact our Support Team for assistance.
Step 5: Restart Your IP Phone
If everything appears correct but your phone still isn't ringing:
Disconnect the phone's power adapter or PoE Ethernet cable.
Wait approximately 10 seconds.
Reconnect the power source.
Allow the phone to restart and register.
For cordless phones, restart the W70B base station and allow the W73H handset to reconnect.
Still Not Receiving Incoming Calls?
If your IP phone still doesn't ring, please contact Unitel Voice Support.
Email: [email protected]
Phone: 855-888-6423, option 2
Please provide your employee extension, phone model, and details about what happens when someone calls your business number.
Our Support Team can help review your device registration and incoming call routing settings.