If you are experiencing call quality issues while using the Unitel Voice app over a Wi-Fi connection, we recommend disabling Wi-Fi and retesting the call using your mobile data network (5G, 4G/LTE, or 3G).
How to Disable Wi-Fi
For Apple / iOS Devices:
Close the Unitel Voice app (if open).
Swipe down from the upper-right corner of your screen to open the Control Center.
Locate the Wi-Fi icon:
Blue icon = Wi-Fi is enabled.
Gray icon = Wi-Fi is disabled.
Tap the Wi-Fi icon to disable Wi-Fi.
For Android Devices:
Close the Unitel Voice app (if open).
Swipe down from the top of the screen to access the Quick Settings menu.
Locate the Wi-Fi icon in the top-left corner:
If Wi-Fi is enabled, it will display the connected network's name.
Tap the Wi-Fi icon to turn Wi-Fi off.
Why Turn Off Wi-Fi?
Wi-Fi connections can sometimes cause latency, jitter, or call drops, especially on public or weak networks.
Using your mobile data plan often provides a more stable connection for VoIP calls.
ⓘ Still confused? Having trouble?
Contact us at support@unitelvoice.com, call 855-888-6423 x2, or Chat with us online.
We're here to help!